Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. These are public funds that we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, adhere to laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with an unpretentious and trusting culture. As an employee with us, you have the opportunity to partially combine office work with flexible hours and remote work.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all interactions with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. You have daily contact with applicants and insured individuals both in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a strong sense of security awareness.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The case management is conducted in an automated system as the application process often occurs via the web. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your case management may depend on external actors such as employers, schools, and authorities. The work is performed independently with the support of active teamwork.

The position involves being scheduled in customer service to some extent. Here, you will answer questions and manage cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous working method
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbal and written
• has the ability to manage IT systems in effective workflows.

It is an advantage if you have

• experience working with customer meetings in a fast-paced and varied environment
• feel comfortable communicating in both Swedish and English
• experience in results and goal-oriented operations
• experience making independent decisions in work that affects other individuals
• experience providing information to customers based on guidelines or current legislation
• an aptitude for understanding, remembering, and interpreting numbers and enjoy calculating and compiling according to established templates

We place great importance on your personal qualities.

Other

6 positions, permanent, full-time, starting April 7th. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work opportunities are available if the work allows. Psychological tests may be used as part of the selection process. Location: Jönköping.

Contact Persons

Manager: Evelina Aamillom, 010-114 03 37, Sebastian Gustafsson, 010-114 36 88 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 (for questions about the recruitment process). ST: Emil Kyndel, 010-111 50 38, Saco-S: Annika Andersson, 010-119 47 13, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by December 19, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the advertisement for assistance with submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal certainty, and good service.