Transport Service Administrator

Do you thrive in qualified investigative work and want to be part of a team that makes a difference? With us, you will have overall responsibility in the processing and a central role in strengthening legal certainty and accessible transport services.

Job Responsibilities

As a transport service administrator with us, you will be an important part of a smaller team of four people. Together, you will be responsible for the entire process of transport service administration, from receiving applications to making decisions according to current legislation. In your daily work, you will investigate applications and make assessments based on laws and guidelines. You will translate regulations into practical decisions to ensure that individuals with permanent disabilities receive the support they are entitled to.

The work involves contact with applicants where you answer questions and guide them through the process. You need to feel confident in making decisions, even in cases that may be complex or sensitive. Part of the job involves continuous improvements, both to strengthen legal certainty and to create smooth and professional service for our travelers.

This is a role for you who enjoys investigative work, likes to work efficiently, and wants to make a difference in people's everyday lives.

About the Workplace

Region Västmanland is the regional public transport authority for Västmanland County. The Public Transport Administration is part of Region Västmanland and is responsible for planning, operating, and developing public transport in Västmanland. Together, we are about 100 people working with both general and special public transport.

General public transport includes regional train and bus lines, urban transport, local traffic, and school transport.

Special public transport is aimed at those who cannot travel with regular public transport – for example, for medical trips, transport services, or special school transport.

For us, it is important that you feel good and thrive at work, which is why we offer you:

• customized introductory program to help you feel secure in your professional role
• opportunity for professional development through internal training
• a workplace for different stages of life
• free training at our fully equipped gym
• wellness allowance of 3000 SEK/year

More about your benefits can be found here: Your Benefits - Region Västmanland (https://www.regionvastmanland.se/dina-formaner)

Curious?

Please feel free to contact us for an informal conversation.

Qualifications

For the position, you need to have a university degree, such as a social worker, behavioral scientist, lawyer, or other relevant education along with experience deemed suitable by the employer. In this role, you also need to have the ability to express yourself very well in Swedish, both orally and in writing. If you have worked in modern investigative systems, that is also an advantage.

You have at least two years of experience in public authority operations and qualified investigative work, preferably in an area where you have made decisions that affect people's everyday lives. If you have previously worked with transport service administration and have a good understanding of disabilities and how they affect people's ability to travel and participate in society, we see that as advantageous.

We place great importance on personal qualities; as a person, you need to be structured, independent, and confident in making decisions. You plan and prioritize your work with a focus on quality and legal certainty and drive processes forward in a smooth and efficient manner. Since the work can sometimes be complex, it is important that you have good analytical skills and enjoy solving problems.

We are looking for someone who communicates clearly, builds good relationships, and has a natural service mindset that manifests itself by meeting people with calm and respect and can handle even difficult cases with professionalism. We value an agile and learning approach where you take in experiences when something does not go as planned, make adjustments, and try new paths. You contribute to developing working methods and routines and are not afraid to think outside the box when necessary.

Employment Conditions

The position is permanent full-time with placement in Västerås. Start date according to agreement.

Application

Welcome with your application by December 14.

• When you apply, you should only attach your CV and preferably relevant certificates.
• You will also be asked to answer a number of questions that are part of our selection assessment.
• We do not use cover letters in our recruitment process.

Read more about the region's recruitment process and how to create a good CV here: Applying for a Job in Region Västmanland (https://www.regionvastmanland.se/att-soka-jobb-i-region-vastmanland)

Interviews are scheduled to take place on-site at the Public Transport Administration, Ingenjör Bååths gata 11, floor D in Västerås, on Friday, January 2.

About the Region

If you want to know more about what it is like to work with us, you can see more on the region's Instagram account: Region Västmanland Instagram (https://www.instagram.com/regionvastmanland/)

We in Region Västmanland are responsible for health, medical, and dental care for all who live in the county. We also work with everything from public transport and culture to business issues, education, and research. Together, we are 7,000 employees, with 300 different professions, in ten locations.

We are right in the middle of what affects people's lives. Every day. Together, we are driven by creating a better society for all who live and work here. We develop and find new solutions to meet people – where they are. That is how we can live up to the high expectations of our stakeholders and residents.

Together, we make a difference. For real.

We decline offers from those selling all kinds of recruitment services.