We are looking for a driven and customer-oriented service advisor

with a technical interest to complement our team. Do you enjoy varied days and are passionate about providing the best customer service? Then this could be an exciting job for you! Here you will have the chance to make a difference every day, from the first customer contact to the finished car.

Norrlands Bil is a value-driven organization where our core values of Customer Focus, Team Spirit, Honesty, and Personal Commitment mean more than just words. These guiding principles form the foundation of what we do, how we behave, and how we run our business. We see these words as an important compass for how we should be and how we achieve our set goals.

About the position

As a service advisor, you are the hub between the customer, workshop, and technician. You are responsible for ensuring that every customer feels seen, secure, and well-informed throughout the entire process.

Your tasks include:

• Meeting customers via phone, digitally, and in person
• Booking and planning workshop jobs and optimizing capacity
• Providing advice on service and repair needs
• Actively working with upselling and creating added value for the customer

With the customer in focus, you ensure a smooth customer journey, from the first contact to drop-off and delivery. This also includes administrative tasks that require good structure and order.

Who are you?

We are looking for someone with experience in similar roles, where customer-facing work and sales are particularly meritorious. As a person, you are equally interested in people as you are in technology, and you learn new systems and routines quickly. A valid driver's license (B) is a requirement.

In the role of service advisor, you work closely with your colleagues in sales and the workshop, which you see as a natural part of the job. As the face of Norrlands Bil, it is important that you have a positive demeanor, identify as social, professional, and trustworthy. You communicate well in both speech and writing and have a clear customer focus.

As the role can involve a high pace at times, we see that you have a sense of order and the ability to handle multiple tasks simultaneously.

We place great importance on personal suitability and your way of meeting the customer.

Regardless of your background, you will receive a solid introduction and ongoing training – both from our general agents and your experienced colleagues. We believe in learning in everyday life, and you will receive support to grow in the role. Do you want to be an important part of the customer experience and contribute to our customers receiving the best possible service? Then we look forward to your application!

Information and contact

If you have questions, please contact: Johan Andersson, [email protected] (mailto:[email protected]), 092-024 22 18

Location: Luleå

The selection process is ongoing, and the position may be filled before the application deadline, which is December 10, 2025. Welcome to Norrlands Bil!

Three predecessors that have combined their strengths. Norrlands Bil is the sum of three parallel success stories. Skellefteå Bil started in Skellefteå in 1944, Müllers in Luleå in 1946, and Bil-City in Kiruna in 1961. In our shared story, we find some milestones in the development of the passenger car. As the Volkswagen Group developed into several world-leading car brands, the two family businesses grew into pioneers in Västerbotten and Norrbotten.

Today, we have approximately 380 employees across the three companies Norrlands Bil Sverige AB (passenger cars), Norrlands Bil Tunga Fordon AB (trucks), and Service AB (property & economy). We are distributed across seven locations from Skellefteå in the south to Kiruna in the north and have a turnover of approximately 1.5 billion.

As the automotive industry develops rapidly, it means that we also need to develop the people behind the technology and take care of our most important resource – our employees! Working at Norrlands Bil should be characterized by joy at work and good opportunities for further education, both within the various car brands and Scania, as well as for other internal services. Our general agents from the Scania and Volkswagen groups offer and coordinate training to ensure that we keep up with developments. Do you want to be part of the journey?