Vacant job

We are now looking for a dedicated IT Support Technician who will be an important part of our central support organization. In your role, you will be responsible for providing our customers with the service they need regarding technical issues and IT support. With us, you will have the opportunity to develop in a dynamic and inspiring environment where you become one of the key persons in our service organization.

We are looking for someone who has a natural engagement for IT and is therefore involved and driven in the work you do. You should thrive in a role with a lot of responsibility and take both functionality and security into account. The role requires a high degree of service mindset and good communication skills.

About the role:

As an IT Support Technician, you are the company's face to the outside and responsible for providing first-class support to our customers and users. You will:

• Handle escalated cases from 1st line, monitoring, and cases via our support system. Troubleshoot and resolve IT issues within client, server, and network environments.
• Escalate more complex cases.
• Ensure that customers have a positive experience through quick and professional service.

We are looking for you who:

• Have at least 4 years of work experience in IT support.
• Have experience in a similar role.
• Have networking knowledge.
• Have previous experience working in a server environment (e.g., Windows).
• Have experience with Windows OS, Office 365.
• Are service-oriented, solution-focused, and have good communication skills.
• Speak and write fluent Swedish and have good knowledge of English.

Meritorious:

• Experience in complex and varied IT environments.
• Experience with Google Workspace.
• Experience with Linux.

What we offer:

• The opportunity to develop within IT and take the next step in your career.
• A positive work culture where we help each other succeed.
• An office with modern technology and nice colleagues who value collaboration.

Why InfraCom?

We offer a position in a well-established business with driven and engaged employees and good potential for further growth. At InfraCom, you will come to a strong and well-organized corporate culture where the team comes before the individual.

About InfraCom Group AB

InfraCom Group AB (publ) is a leading player in IT infrastructure. Since 1999, InfraCom Group has offered services in mobile and fixed telephony, cloud switch, internet via fiber, server, hosting, and web platforms. The company has more than 30,000 customers, primarily within the SME segment and public administration.

• Founded in 1997
• Revenue approximately 800 million
• Over 300 employees
• + 20 offices, from Malmö in the south to Östersund in the north, as well as representative offices in Norway and Finland
• Head office in Gothenburg
• Certified according to ISO9001, ISO14001, and ISO27001
• A company that is affiliated with a collective agreement
• A publicly listed company in strong growth

Warm welcome with your application

Selection and interviews are ongoing, which means that the position may be filled before the application deadline. If you have questions about the role or your application, please contact Teamlead IT & print support Håkan Antonsson ([email protected]).