Vacant job

Do you want to be part of a team where service, collaboration, and customer focus are at the center? At Joyweek, we are now looking for a customer service representative who wants to create first-class experiences for both customers and colleagues!

About the role As a customer service representative at Joyweek, you are an important part of our contact with customers, suppliers, and colleagues. You work in a close and helpful team where you handle incoming inquiries via phone, email, and chat. You register orders, follow up on discrepancies, and ensure that everything runs smoothly in our customers' daily lives. The work is varied and requires both accuracy and a strong commitment to service. You will also collaborate closely with other functions within Joyweek, such as finance and sales, to find solutions and create a seamless whole. We have clear routines and prioritization orders to follow, while we always try to be flexible where needed. The role is based at our Stockholm office in Solna.

Your tasks include, among others:

• Receive and handle customer inquiries via phone, email, and chat
• Register incoming orders and ensure correct delivery
• Follow up on customer inquiries and handle discrepancies according to routine
• Collaborate within the team to meet deadlines
• Provide support to other departments in customer-related matters
• Contribute to upselling by listening to the customer's needs

Your profile We are looking for someone who is service-minded, helpful, and unpretentious. You have good administrative skills, enjoy collaborating, and are skilled at communicating, both verbally and in writing. You thrive in a role where you can help others, think solution-oriented, and make a difference in the customer's daily life.We would like you to:

• Have experience from a customer service role or another service profession
• Be comfortable working digitally and managing multiple tasks simultaneously
• Be confident in communicating over the phone with various corporate clients
• Communicate fluently in Swedish and English (Norwegian is a plus)
• It is an advantage if you have experience with SuperOffice, Visma, Medius, or similar programs

What can we offer you? At Joyweek, you will be part of a values-driven company that is passionate about creating work environments where people thrive and perform. We offer a stable workplace with engaged colleagues, clear routines, and opportunities for growth. You will receive wellness benefits, wellness hours, lunch vouchers, and a modern and inspiring workplace at our office in Solna.

About Joyweek Joyweek is a comprehensive provider of soft facility management services. We create joyful, sustainable offices where people thrive, perform, and want to be. With offices in Stockholm, Gothenburg, Malmö, Linköping, Östersund, Karlstad, and Oslo, we are about 280 employees who together create the best conditions for over 2,350 customers in the Nordic region. We are owned by Verso Capital. Feel free to learn more at www.joyweek.se/ (https://www.joyweek.se/)

Other Information Start: According to agreement Scope: 100%. Mon - Fri 8-17 Location: Solna Employment type: Permanent with a 6-month probationary period