Vacant job

About the Role

We are looking for engaged and service-oriented customer service representatives who are fluent in Norwegian and Swedish, both spoken and written. In this role, you will be an important point of contact for our Norwegian and Swedish customers and help create a positive and professional customer experience.

Responsibilities:

• Handle incoming inquiries via phone, email, and chat.

• Provide clear and professional responses to customer questions and assist in solving problems.

• Offer advice and information about our products and services.

• Register inquiries and document customer interactions in our internal systems.

• Collaborate with colleagues and other departments to ensure a smooth customer journey.

• Contribute to improvements in work methods and processes.

Qualifications:

• Excellent knowledge of Norwegian, English, and Swedish, both spoken and written.

• Experience in customer service, call center, or support work is an advantage.

• Good communication skills and a professional demeanor.

• Familiar with working in various systems and quick to learn new tools.

• Solution-oriented, stress-resistant, and good at prioritizing.

• Good teamwork skills and a positive attitude.

Personal Qualities:

We are looking for someone who:

• Enjoys helping others and is passionate about good service.

• Is structured, reliable, and responsible.

• Adapts easily and thrives in a fast-paced environment.

• Contributes to a good team spirit and positive work environment.

Project Setup:

The position starts as a consultancy assignment through a recruitment provider for 6 months, with planned transition to a permanent position with us after the project period ends.

We Offer:

• Secure employment conditions through the recruitment provider during the consultancy period.

• Opportunity for permanent employment after the assignment is completed.

• Market-based salary, collective agreement, occupational pension, vacation and overtime compensation, and insurance according to applicable agreements.

• A dedicated consultant manager to support you throughout the assignment.

Start Date:

As agreed.

Application:

Does this sound like something for you? Apply today. Selection is ongoing, and positions may be filled before the application deadline.

If you have questions about the position, feel free to contact us via email: [email protected]

Keywords: customer service, Norwegian, Swedish, support, call center, customer service, multilingual