Junior IT Support Technician

Our client offers a creative, international, and inspiring environment filled with competence and curiosity at one of the world's leading medical universities. Here, you contribute to the development of knowledge about life and better health for all, in a collaborative environment where world-class service is a focus.

ABOUT THE POSITION

As a junior IT support technician, you will handle IT-related issues for the organization's users, including researchers and staff, in a dynamic and international environment. You will be a key person in delivering technical support and ensuring a high user experience on campus.

You are offered

The opportunity to work in a creative, international, and inspiring environment filled with competence and curiosity. Work for one of the world's leading medical universities. You will have the opportunity to develop and grow in your role, with support from a dedicated consultant manager.

JOB RESPONSIBILITIES

Tasks

Recently, a backlog of issues and tasks has been built up, so there will be things to do from the start. You will provide support to colleagues for both PC and Mac, and the support area may also include hardware, software, reinstallations/new installations, etc.

Handle incoming issues via portal, email, phone, and on-site.
Follow SLAs according to our Incident process.
Provide support via remote tools for our Client Computer Service.
Provide on-site user support as needed.
Manage installations and orders of computers and conference equipment.

WE ARE LOOKING FOR YOU WHO

Have previous experience in on-site support.
Have relevant education in IT support or equivalent experience.
Have good knowledge of IT, usage, installation, troubleshooting of hardware and software.
Have good knowledge of PC and Mac.
Have experience with ticketing systems.
Are fluent in Swedish and English.
Are passionate about service quality and IT.

It is a merit if you have:

Experience with JAMF/Apple School Manager.
Knowledge of Linux (Redhat/Ubuntu).
Knowledge of Microsoft Dynamics 365.
Knowledge of Sharepoint.
Additional language skills.

To succeed in the role, you have the following personal qualities:

Helpful.
Social.
Organized.
Responsible.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.