Vacant job

A Group Operations Manager's job description involves overseeing a company's overall operations, focusing on strategic planning, process optimization, and financial efficiency to ensure smooth, cost-effective, and profitable daily activities.

This role requires strong leadership, analytical skills, and cross-departmental collaboration to manage budgets, supervise teams, improve processes, and ensure compliance with regulations.

Key responsibilities

• Strategic leadership: Formulate and implement operational strategies to achieve business objectives and long-term goals, working with senior management and potentially the board of directors.
• Process optimization: Develop, implement, and improve operational systems, processes, and best practices to enhance efficiency, productivity, and quality across the entire group.
• Financial management: Manage budgets, forecasts, and financial data to control costs, improve profitability, and negotiate with vendors and suppliers.
• Performance monitoring: Analyze performance metrics and Key Performance Indicators (KPIs) to monitor operations and make data-driven decisions.
• Team and staff management: Lead, mentor, and motivate teams, manage employee performance, and ensure a positive and productive work environment. This can include assisting HR with recruitment and training.
• Cross-functional collaboration: Work closely with other departments like sales, marketing, and finance to ensure seamless communication and coordination.
• Compliance and quality control: Ensure all operations comply with company policies, health and safety regulations, and legal requirements.
• Problem-solving: Identify operational bottlenecks, analyze issues, and implement effective solutions to resolve problems and improve service quality.

Required skills and qualifications

• Proven experience in a similar operational management role
• Strong leadership, communication, and organizational skills
• Strategic thinking and problem-solving abilities
• Proficiency in budgeting, forecasting, and financial analysis
• Excellent analytical and decision-making skills
• Knowledge of relevant business processes, operational software, and productivity tools