Vacant job

Do you want to be part of an innovative team that takes digital healthcare to the next level? Welcome to us at Migränhjälpen, where the future of care is created today! 

At Migränhjälpen, innovation and patient focus are at the center. We offer high-quality specialist care digitally to patients across the country! Since our start in 2020, we have helped over 15,000 patients with severe headaches and migraines, and we are now the world's first digital healthcare service fully specialized in migraines. 

We are a growing and entrepreneurial organization with a working method that differs from traditional healthcare providers. With us, the structure is flat and decision-making paths are short, so every employee can and is expected to contribute suggestions to develop our working methods and patient journey. 

The team at Migränhjälpen consists of neurologists, nurses, and administrative staff who work remotely or at our physical clinic in Solna, where our headquarters is also located. We operate the digital healthcare service and our physical neurology clinic on behalf of Region Stockholm within the neurology care choice. 

As a Patient Support, you are a central part of the patient's contact with us. You will work with: 

• Receiving and managing patient cases via phone and in writing 
• Supporting patients with practical and administrative questions 
• Coordinating contact between patients, nurses, and doctors 
• Being part of the feedback loop to the product and development team by raising patients' perspectives and contributing to the improvement of our digital services 
• Helping to develop the support function by streamlining working methods, further developing system support, and improving our contact channels 
• Administrative work digitally and at Migränhjälpen's clinic 
• Participating in on-call duty some weekends to ensure availability and support 

The work is carried out in close collaboration with the medical team and requires both accuracy, structure, and a warm approach. 

Who we are looking for 

You are confident in your professional role, solution-oriented, and thrive in an environment where healthcare meets technology.  We are looking for someone who has: 

• Education as a nursing assistant, medical secretary, or equivalent healthcare administrative competence 
• Good computer skills and the ability to learn new systems easily 
• Good knowledge of Swedish, both spoken and written 
• Previous experience from reception work, digital healthcare, or patient contact is an advantage. 

Practical information 

• Location: Solna, Framstegsgatan 23 
• Opportunity for remote work one day a week
• Employment type: Permanent position, six-month probationary period 
• Extent: Full-time