Vacant job

Are you a calm and solution-oriented person with experience in IT support? Do you want to contribute your skills to a company where collaboration is at the center and where we believe in the strength of working together? Then the role of IT Support with us may be just right for you! You will be based in Kumla at our new state-of-the-art logistics center, you can read more here (https://www.solar.se/solarmagasin/2024-sm2/solar-logistikcenter/).

In this role, you will have a key position in ensuring that our IT systems run smoothly, from user support to troubleshooting networks and systems. You will work closely with both end users and technical specialists, giving you great opportunities to grow in a dynamic and knowledge-driven environment.

You will be part of an international digital team with 14 employees working in Denmark, Norway, Sweden, the Netherlands, and Poland. The team is led by a manager based in Denmark.

Key qualities to thrive and succeed as IT Support with us:

• Technical interest and problem-solving ability: You enjoy troubleshooting, guiding users, and finding solutions that make everyday life easier for others. You strive to provide quick and accurate support that helps our users move forward.
• Service-oriented and pedagogical: You communicate easily with different types of users and create security through your calmness, competence, and respectful approach.
• Structured and digitally savvy: You work methodically, document cases carefully, and use IT tools to analyze and follow up. You ensure that cases are handled according to priority and the needs of the business.
• Responsible: You take ownership of your tasks and ensure quality and reliability in your delivery. You are curious, want to develop, and find it easy to familiarize yourself with new systems and working methods.
• Collaborative and a team player: You collaborate effectively with colleagues, contribute to the team's success, and share knowledge generously.
• Respectful and communicative: You treat both users and colleagues with respect and are clear in your communication.

We expect you to consistently demonstrate these values in your daily work.

Brief about the role:

• You are responsible for daily IT support to employees – both on-site and remotely.
• You work with troubleshooting computers, networks, printers, and other IT-related issues.
• You manage user accounts, permissions, and system access.
• You are an important part of our improvement work within IT and contribute to increasing user satisfaction and security.

Qualifications:

• High school education in IT, technology, or equivalent. YH or higher is an advantage.
• At least 2 years of experience in IT support or a similar role.
• Good knowledge of Windows environment, Office 365, and networks.
• Experience with ticket management systems (Jira) is an advantage.
• Good knowledge of Swedish and English, both spoken and written.

We offer among other things

• Fixed base salary, collective agreement, occupational pension, wellness benefits, salary top-up during illness and parental leave, which are fundamental certainties for us.
• The Solar spirit is inclusive and promotes diversity, innovation, and responsibility. We live by the motto “Stronger Together” and all employees at Solar make a difference for us to grow together.
• When we ask employees why they enjoy their roles, we often receive the following answers:

The feeling of trust and that what I do is important. Everyone contributes to the bigger picture.

Collaboration internally! I always have someone to turn to.

The community! My colleagues and our customers are what makes the job special.

The variety and change in my work are developing.

• For us, personal development is important, and many have made internal journeys with us. Here you can meet some of these employees and read more about the role of technical inside sales: Meet our employees (https://www.solar.se/karriar/vara-medarbetare/)

Contact & application:

Are you curious about us? We are curious about you and look forward to your application! We work continuously during the application period – please apply as soon as possible.

Would you like to know more about the role? Please contact: Marianne Ottendal, Manager Group Service Desk, [email protected] (mailto:[email protected])