Vacant job

Job Description

Are you technically skilled and enjoy providing support to users on-site or over the phone related to computers, peripherals, and systems? SCB in Örebro is now looking for a knowledgeable IT support. Here you will handle cases via the ticketing system and phone, as well as directly on-site with users in the office.

You need to have at least 1 year of experience in a similar role, enjoy working with people, and be motivated to provide good service. Does this sound like something for you? Then you are welcome to apply for the IT support position in Örebro – today!

About the position

In your role, you will be part of a team of 6 people who work together to ensure that your internal employees have the best possible experience with the service desk. As an IT support staff member, you will receive cases through both phone, ticketing system, and on-site. The cases you handle in the team are very varied and there are good opportunities to broaden your IT knowledge.

You will be offered

·        A secure workplace with good development opportunities

·        A role where you can utilize and develop your IT skills

·        Experience working at one of Sweden's major authorities

Start: Immediately after successful security clearance

Extent: Full-time

Location: Örebro

Working hours: 7 AM - 6 PM, with one person opening at 7 AM and one person closing at 6 PM, full staffing from 8 AM - 4:30 PM.

Other: This position requires security clearance

Cover letter for the application process.

To help you in the best way possible, you need to attach your CV to your application. If you also wish to include a cover letter or other supplementary information regarding your application, please include it in the same document, e.g., as an introduction to your CV.

About Randstad Professional.

Being a consultant 

Randstad Professional is the career partner that helps you find the right job, be passionate about what you do, and develop your career. As a consultant with us, you receive competitive pay, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developing assignments at different companies across various industries. With access to a wide range of opportunities, a large global network, and our distinct specialization, we are your guiding partner helping you build a rewarding career.

About Randstad Professional

Randstad Professional specializes in qualified professional roles and is part of Randstad, a global leader in talent with the vision of being the world's most equitable and specialized talent company. With headquarters in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. Through this global network combined with a strong local presence, we can offer a wide range of varied and developing assignments and services for you as an academic or specialist. As a talent partner and through our distinct specialization, we help you secure the right job, develop relevant skills, and find belonging in the labor market. 

For Randstad, it is important that all skills in the labor market are utilized. We welcome all applicants and strive for diversity. 

Responsibilities

·        Receive and register cases via phone or in SCB's ticketing system

·        Handling and troubleshooting client computers, conference technology, printers, and mobile phones

·        Management of service cards

·        Troubleshooting and installation primarily in a Windows environment

·        On-site support for users

Qualifications

We are looking for someone who

·        Has experience in IT/technology from high school or university education 

·        Has at least one (1) year of work experience in a similar role

·        Can master the Swedish language fluently in both speech and writing as it is used in daily work

·        Has good knowledge of computers, peripherals, operating systems, networks, communication, and information security

·        Basic knowledge of MS Office or equivalent

·        Knowledge of ticketing systems (e.g., TOPdesk or ServiceNow)

·        Knowledge of Mobile Device Management (MDM)

It is an advantage if you have

·        Experience in IT support or another similar service previously

To succeed in the role, you have the following personal qualities

·        Problem-solving

·        Communicative

·        Service-oriented

About the company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations throughout the country and in all areas of expertise, we help people find a job that feels good, where they can grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most valued partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.