Support Technician for Innovative Video Game Developer

At our client, you will be part of an innovative and dynamic video game company where creativity and collaboration are at the forefront. Here, you will have the chance to take ownership of IT support and be the spider in the web for a dynamic organization in development.

ABOUT THE POSITION

As a support technician at our client in video game development, you will take significant ownership to ensure smooth operations and support for the organization. You will be the spider in the web for all IT-related services, from ticket management to user communication. The role entails a great deal of personal responsibility and the opportunity to positively influence the client's IT environment.

This is a consulting assignment for 6 months, with good chances of extension.

What We Offer

We offer you an exciting role with great opportunities for professional development.
Experience from an exciting company with a creative work environment and good team spirit.

JOB RESPONSIBILITIES

Responsibilities

In this role, you will be the key to a well-functioning IT environment, where you handle support cases, administer systems, and ensure a high level of service for all employees. You will have the opportunity to take personal responsibility and contribute to a positive user experience.

Manage network configurations and connections.
User management in Slack and Google Workspace.
Installation and troubleshooting of software and hardware.
Create and update process guides.
Communicate information about new processes to the organization.

WE ARE LOOKING FOR YOU WHO

Has previous work experience as a support technician or equivalent.
Good understanding of Windows infrastructure and client management.
Good understanding of networks.
Experience in software installation and hardware ordering.
Fluent in Swedish and English, both spoken and written.
Strong communication skills and a service-oriented mindset.

It is a plus if you have:

Experience as a team leader in IT support.
Knowledge of Jira and the ITIL framework.
Experience with Entra and Intune.
Interest in gaming.

To succeed in this role, you have the following personal qualities:

Helpful
Goal-oriented
Social
Stable
Responsible

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stages of the recruitment process. A CV is requested upon application. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to identify the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.