Nordlo Improves servicedesk continues to grow, and we are now looking for new colleagues.

Do you enjoy customer service and have a technical interest? Then you should apply for this position!

About the role

In this role, you will be the first point of contact for our customers and handle incoming cases via phone. You will play a crucial role in helping users with technical problems and ensuring they receive quick and professional support. With varied tasks and different customer environments, you have great opportunities to learn a lot of new things, as well as strengthen and develop your existing skills.

• Handle and resolve incoming cases via phone, remote support, or on-site at the customer
• Provide technical support and troubleshooting for our users
• Escalate more complex cases to second line support or other relevant departments
• Document and follow up on cases in our case management system
• Ensure that users have a positive experience through a professional and service-oriented approach

You will have your home base in one of our delivery teams where you will work with about ten colleagues towards a couple of our customers.

About you

We are looking for someone with a strong service mindset and a great interest in IT. Since the role involves a lot of customer contact, it is important that you are social, communicative, and solution-oriented. Do you also enjoy working with troubleshooting, technology, and people? Perfect! With us, you will go far with drive and a desire to develop. In addition, you need to have:

• 1-2 years of experience in support, customer service, or similar
• Basic IT knowledge
• An interest in learning new things
• Fluent Swedish in speech and writing

A B driver's license is highly meritorious as we would like you to work onsite a few days a week once you are settled in.

About us

Nordlo is one of the leading players in the Nordics in cloud and infrastructure. We offer scalable operational solutions, managed services, and full outsourcing of IT and digitalization services to businesses and public organizations. Through close collaboration and responsible choices of innovative technology, we help our customers strengthen their competitiveness and drive digitalization forward.

Nordlo has a turnover of 2.4 billion SEK, approximately 1000 employees at locations across Sweden and large parts of Norway.

For you to thrive and feel good in our organization, your well-being is important to us.

We believe in diversity and actively work for an equal and inclusive corporate culture. As an employee with us, you can expect the following:

• A good balance between work and leisure
• A high degree of involvement and the opportunity to influence
• Close collaboration between teams and colleagues
• A responsive and present leadership

Want to know more?

On our website (https://nordlo.com/), you can read about our business, customer cases, and our employees.