Vacant job

Are you a technically curious and service-oriented person who enjoys working closely with users? On behalf of our client, we are looking for an IT support technician with Mac expertise and experience in both first and second line support. We welcome your application!

As an IT support technician focusing on Mac at our client, you will be responsible for second line support, account management, and management of client platforms and applications. The role also includes internal incident coordination during critical IT events. You will work closely with the client's external first line support, which you will both support and have overall responsibility for.

Part of the job involves staffing the Walk-in desk at the office in Gothenburg, where you will provide direct support to users. You will also support other offices in the region, which may involve some travel to local offices as needed.

Examples of tasks in the role:

• Support both external first line and colleagues when on-site help is needed
• Write and edit knowledge articles, procedures, and instructions, etc.
• Be part of their flexible working methods and work within the rolling schedule for the various parts that occur within a service desk, including our walk-in desk
• Other technical support related to other IT on their products
• Build up competence and support regarding the Mac environment
• Account management
• Participate in their incident coordination

• Has several years of work experience in both first and second line support
• Has knowledge of Windows 11, Intune, and Azure
• Has knowledge of PC/Mac environments, especially Mac environments
• Has knowledge of Android and iPhone
• Has worked with orders and incident management
• Is familiar with ticketing systems, preferably ServiceNow
• Can communicate fluently in Swedish in both speech and writing, as the language is used in daily work

It is a merit if you:

• Have good knowledge of public operations with IT management and IT security

Furthermore, we will place great emphasis on personal suitability. To thrive and succeed in the role, we see that you are a person who has a good ability to prioritize and organize your daily work effectively. You are driven and structured, with a genuine interest in IT technology and a curiosity to constantly learn new things in the field. You are service-oriented and enjoy helping others, while also being socially competent and thriving in collaboration with colleagues and users. You are happy to contribute to supporting the team and actively work to streamline working methods and create good routines. You find it easy to handle and sort large amounts of information, work carefully and systematically, and value order and clarity in your work. Since the environment is dynamic and constantly evolving, you enjoy working in an organization where everything is not finished, but where you can help shape routines and processes. Additionally, you have experience documenting in a pedagogical and easily understandable way.

This is a consulting assignment, which means you will be employed by Friday.

• Extent: Full-time
• Start: Immediately, by agreement
• Location: Gothenburg
• Recruitment responsible: Evelina Ogheden
• Salary: Fixed monthly salary

Apply by clicking the link below. Remember to be quick with your application as we are conducting ongoing selection of candidates and the ad may close before the position is filled if we have moved on to the selection and interview phase.

At Friday, we are passionate about giving you as a Tech talent a really good start to your career. By listening to what you want and are driven by, we match you with companies and opportunities that make you look forward to going to work.

We value ambition and potential highly and actively work for a non-discriminatory recruitment, where everyone is given the same chance to succeed.

We are located in Stockholm, Gothenburg, Malmö, Linköping, and Örebro. Each year, we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.