Vacant job

Are you a curious and service-oriented person who enjoys solving problems and making the customer's day a little easier? Here you have the chance to develop in a role where every call is about creating positive experiences and building strong customer relationships.

  About the position

Do you want to work in a role where every call can take you to a new destination? In this position, you will help customers plan and book their train journeys smoothly and securely – from the first question to the completed ticket. You will be part of a close-knit team that works closely together and values collaboration as much as individual freedom.

• Receive incoming customer calls and meet the customer's needs with professionalism and commitment

• Provide personal service and guidance by helping customers plan and book their journeys

• Work with administrative tasks such as email, chat, and case management

• Work towards set goals and receive ongoing support and feedback from your leader

  Our offer

• Salary according to collective agreements via Unionen and Almega

• Great opportunities for career development within the company

• Training as well as continuous coaching and further education in your role.

• Wellness allowance

• Modern office in a stimulating and active work environment with team activities and fun events to promote a good community!

  We are looking for someone who

• Has an interest in customer service and is driven to develop within it

• Has an eye for logistics and thrives in a role with structure and planning

• Is comfortable juggling many tasks at once

• Enjoys collaborating to achieve common and individual goals.

• Is punctual and meticulous in your work performance and has an eye for detail.

Previous experience in service, logistics, and train booking is an advantage, but not a requirement - we provide you with the tools to succeed!

• Fluent in Swedish in both spoken and written form

• Good knowledge of English

• Good computer skills

• Approved high school education

• Start: By agreement

• Employment form: Permanent with a 6-month probationary period

• Working hours: 07.00-18.00 weekdays, weekends, and public holidays

Are you ready for the next step in your career? Don't hesitate - Submit your application today! We look forward to hearing from you!

About Responda Group Responda was founded in 1992 and has since its inception aimed to become Sweden's best answering and customer service! You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered on time and with a high degree of service, quality, and efficiency.