Vacant job

Are you curious about people, enjoy finding solutions, are quick on the keyboard, and think working with mobile telephony sounds like a fun job? 

Then this could be the right job for you. We are currently looking for new colleagues for our customer service assignment for Hallon, a popular Swedish mobile operator. With us, you will assist their customers via chat and email with everything from subscription questions to technical support – ensuring that the entire experience is smooth. The most important thing is not what you have done before, but what you are eager to do now. About the position Work scope: 80 % Fixed monthly salary: 18,997 SEK (over 24 years) / 16,386 SEK (under 24 years) Generous commission system on top of the monthly salary Employment type: Permanent position with a 6-month probationary period Collective agreement: Call/Contact Center and Market Research Companies

We believe you are Curious about people Sharp in expressing yourself in Swedish and English A problem solver with good system skills Quick on the keyboard – chat and email are fast-paced Excited to help others with mobile phones and technology

What does the job entail? As part of our team, you will assist customers via chat and email with everything from subscription questions and technical support to invoices. You will receive paid training and support from the team throughout your journey. Upselling is a natural part of the role.

In practice, this means you will: Assist customers via chat and email Answer questions about subscriptions, invoices, and technical issues Handle support cases and other customer inquiries Represent the brand in a fair and solution-oriented manner

Benefits A proper introduction plus ongoing support from team leaders and colleagues A team with a great atmosphere – after-work events, coffee breaks, and holiday celebrations Wellness allowance and colleagues you will actually miss on weekends 25 vacation days per year

Practical info Working hours: The schedule is set within customer service opening hours, Mon-Fri 08:00-16:30 Location: Office landscape in Central Gävle  Start date: November 10

How does the application work? We believe more in potential than in paper. Therefore, you don’t need to write a CV or cover letter – instead, you will answer a few questions that help us understand who you are and if we are a good match.

We are recruiting continuously, so don’t wait – click through and apply today. We look forward to your application and may welcome you to our team!