Vacant job

Do you want to work in a fun and inclusive environment with a focus on service?

Do you enjoy helping people and creating positive experiences via phone, email, and chat? Then this could be the right place for you.

At Online, we create relationships between people and companies – and we do it really well. For over 30 years, we have been doing what we do best: customer service that makes a difference. Today, we are a stable and growing employer collaborating with several of Sweden's most well-known brands.

About the position

We are now looking for a customer service agent for our office in central Umeå. In this role, you will be an important part of an engaged team representing several well-known brands. You will be the customers' first contact via incoming calls, emails, and chat, helping them resolve their inquiries with both care and efficiency.

You will work in our newly renovated premises on the 10th floor of Thulehuset, with a fantastic view of the river and central Umeå. Here, there is a warm and inclusive atmosphere where team spirit, job satisfaction, and development are at the center.

The working hours are mainly office hours, Monday–Friday from 08:00 to 17:00, but we appreciate your flexibility when needed.

Salary and conditions

We offer a variable salary, where your performance and engagement make a difference. For us, security is important – therefore, you also have a guaranteed monthly salary according to our collective agreement with Unionen.

Who are we looking for?

We are looking for someone who likes people, is curious, and wants to develop together with us.

For the position, you need to:

• have good knowledge of Swedish and English, both spoken and written

• have a high school education or equivalent experience

• have previous work experience and references

• have good computer skills

To succeed in this role, you are stress-resistant, solution-oriented, and communicative. You thrive in a fast-paced environment, enjoy collaborating, and understand the importance of providing good service – every time. Experience from similar work is an advantage, but we place the greatest emphasis on your personality and your willingness to develop.

Start date

The position is to be filled immediately, so we are looking for someone who can start as soon as possible. Interviews will be conducted on an ongoing basis, and selection may occur before the application deadline – so do not wait to submit your application.

About Online

Online is built by people with entrepreneurship and personal drive. Since 1993, we have helped companies create and maintain valuable customer relationships. We believe in engagement, responsibility, and sustainable relationships – both with our customers and employees.

We have offices in Umeå, Lund, and London.

Welcome with your application!

Send in your CV and personal letter today – we look forward to welcoming our new colleague to the team!