Vacant job

About the Company

Bredband2 is Sweden's third largest fiber provider, supplying half a million customers daily with internet both at home and at work. We offer user-friendly communication services such as internet, mobile telephony, streaming, and IT security solutions to private and business customers. We know that it is our employees' valuable work that is the foundation of our success. Therefore, we support each other, recognize efforts, and show genuine appreciation in our daily lives. Together, we acknowledge colleagues who stand out throughout the year and organize ongoing activities to ensure that all employees thrive and feel good. In our community, everyone is welcome, and we treat each other with respect. We strive together towards common goals to create a more enjoyable and meaningful everyday life. With us, service, community, and development are a natural part of everyday life. We are now looking for more colleagues for our customer service in Umeå.

The Company Offers

• The position is based at the office in Umeå and involves working on-site in our beautiful premises at Umestan. • A generous benefits package that supports both physical and mental health, including wellness grants, wellness programs, and counseling support. • An inclusive culture where community is strong, and we build relationships through activities, celebrations, and appreciation in everyday life. • Here, you will have the chance to develop, learn new things, and grow in your role.

Your Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, where you respond to questions about, for example, invoices, contracts, services, and subscriptions. • You will perform basic technical troubleshooting of broadband and telephony. • As an employee, you contribute to structure and knowledge sharing within the team to create a positive customer experience in every contact and good cohesion within your team.

Your Profile

Since we place great importance on you as a person, we hope you recognize yourself in this description: • Have a good sense of service and are comfortable in customer dialogues, even in more challenging situations. • Enjoy working in a team, contribute to collaboration and knowledge sharing, and support your colleagues. • Are responsible, solution-focused, and motivated to provide good service, and can switch between different types of inquiries. • Easily adapt and thrive in a varied everyday life. • Work efficiently and maintain focus even in a fast-paced environment with many inquiries. • Are curious and want to develop and learn new things in your role. Are you at the beginning of your career and want to learn more about customer service? With us, you will get a good start, with introduction and support that will make you quickly feel comfortable handling your own customer inquiries.

Application

Working hours and conditions Scope: Full-time, permanent. A probationary period applies. Start date: April/May Working hours: Daytime between 09:00-18:00 and every third weekend between 10:00-14:00. Application For more information, you are warmly welcome to contact Andreas Christiansen at 073-351 27 57 or Julia Larsson at 073-351 27 82 or via email: [email protected]. We are working with the recruitment process continuously, so please apply as soon as possible, but no later than April 13 via www.clockworkpeople.se. About the Recruitment Process. To ensure that both you and Bredband2 have as fair, safe, and matching a process as possible, we at Clockwork work with a structured and competency-based recruitment method. This means that all candidates are assessed on the same grounds and based on the competencies that are most important for the role. When you submit your application, you accept the terms associated with the position, such as working hours, salary, and start date. After that, our recruitment process follows in a few additional steps: Interview at Clockwork If your profile matches the role's requirements, we will first invite you to an interview. During the interview, you will have the opportunity to tell us more about yourself, your motivation, and how you work in different customer situations. We use structured questions to provide all candidates with a fair and equal assessment. Interview at Bredband2 If you are selected to proceed, you will meet the hiring managers at Bredband2 for a more in-depth interview and have the opportunity to ask further questions and see what the work environment is like. Reference Check If you proceed in the process, we will ask you to provide contact details for references who can tell us more about your strengths and how you function in the work role. We never contact references without your consent. Background Checks For certain positions, we also conduct simpler background checks as a final step, which is done in a transparent and respectful manner, and you will always be informed before this occurs. Our goal is for you to feel well treated, informed, and secure throughout the process. We strive for all applicants to have a positive experience – whether you proceed or not. We look forward to your application!