Vacant job

Are you curious about people, enjoy finding solutions, and think that fashion, beauty, and interior design sound like a fun field to work in?

Then this might be the right job for you. We are currently looking for new colleagues for our customer service assignment for Åhléns – the department store that helps Sweden with everything from the latest fashion to home decor details. With us at Xzakt By Transcom in Gävle, you will assist their customers with everything from orders to memberships, ensuring that the entire experience is smooth – from click to delivery.

The most important thing is not what you have done before, but what you are eager to do now. 

Short about the position

Scope: 80%

Fixed monthly salary: 18,997 SEK (over 24 years) / 16,386 SEK (under 24 years) + OB supplement and the possibility of a bonus on top of the salary 

Employment type: Permanent employment with a 6-month probationary period

Collective agreement: Call/Contact Center and Market Research Companies

Curious about people

Sharp in expressing yourself in Swedish and English (in speech and writing)

A problem solver with good system skills

Excited to help others with fashion, beauty, and home feeling

What does the job entail? 

With us, customer service is about meeting people with care and clarity – via phone, chat, and email. You will receive paid thorough training and support from the team throughout the journey. 

In practice, this means that you:

Assist customers via phone, chat, and email

Answer questions about orders, memberships, deliveries, and terms

Handle complaints, returns, and other customer issues

Represent Åhléns in a fair and solution-oriented manner

Benefits

A proper introduction plus ongoing support from team leaders and colleagues

A team with a great atmosphere – afterworks, coffee breaks, and holiday celebrations are a given

Wellness allowance and colleagues you will actually miss on weekends 

Practical info

Working hours: The schedule is set within customer service opening hours, which are 7:00 AM – 9:00 PM, every day of the week.

Location: Central Gävle

Start: November 3rd

How does the application work?

We believe more in potential than in paper. Therefore, you won't need to write a CV or cover letter – instead, you will answer a few questions that help us understand who you are and if we fit together. Nice, right?

We are recruiting continuously, so don't wait – click through and apply today!

We look forward to your application and possibly welcoming you to our team