Vacant job

We are now looking for a part-time Customer Advisor to join our Existing team in the Personal Loan Department. In the Personal Loan team, you will be surrounded by competent colleagues, a great community, and supportive leadership. We see development as an important part of the job, and therefore you will learn at least two of our markets (Norway, Sweden... and Finland if you speak Finnish).

About the role: As a Customer Advisor, you will always work with the phone in hand to handle incoming and outgoing calls with our existing customers. You can assist our customers with invoice information, make loan applications, obtain additional loans, check the status of loan applications, manage insurance in dialogue with customers, and much more. In this role, you will also work with win-back calls, where your focus is to re-establish the relationship with customers who are about to close their loans. You will listen to customers' needs, identify reasons for closure, and offer solutions that create value and build long-term loyalty.

Along with the calls, some administration and chat contact will be involved, but the role itself is phone-based, and therefore we are looking for someone who enjoys talking to customers and sees each call as an opportunity to help! To thrive in the role of Customer Advisor, we believe you need to have an interest in sales and enjoy working towards set goals.

Good to know:

When you start this position, you will undergo training for 3-4 weeks, which will be full-time at the office. During these weeks, we encourage you to participate in the training as much as possible to ensure you have the best conditions and learning experience. During this period, we prefer that you schedule your studies for evenings and weekends, but of course, it is fine for you to participate in mandatory school activities.

We are looking for someone who:

• Has worked in service, preferably from roles in retail, restaurants, travel agencies, telephony, sales, or similar - we will teach you the rest!
• Has an interest in helping customers in a service role with sales targets
• Can work part-time for at least 1 year and has another main occupation of at least 50% during this time.
• Speaks and writes fluently in Swedish and English; Norwegian is a plus
• Is comfortable speaking with Norwegian customers daily

To thrive and perform well in the role, we believe you need to be:

• Service-oriented & communicative: You have the ability to listen and understand people's different needs while being able to express yourself pedagogically in contact with others.
• Result-oriented: You are driven by achieving concrete results and goals, such as sales targets.
• Solution-oriented: You have the ability to identify solutions to various problems.
• Flexible: You can adapt to different situations that arise at work and prioritize tasks based on the needs of the business.

In addition, it is important for us that you resonate with our values: we are wholehearted, we collaborate, and we take the lead.

Practical information: Scope: As needed, approximately 2-3 days a week and more during holidays Working hours: 8:30 AM - 5:00 PM Hourly wage The salary for this position ranges from 160-170 SEK/hour and is determined individually based on relevant knowledge, experience, and education.

Have you heard about NOBAVERSE? In our NOBAVERSE, we value openness, trust, and diversity. With us, you can influence your development and have fun on the way to our goals – all in a slightly extra bubbly environment! Read more about our employee promise on our career page (https://careers.noba.bank/).

What happens when you submit your application? The number of steps in the recruitment process may vary depending on the position you applied for, but we always try to keep the process as short and concise as possible to protect your application experience. You can read more about how our recruitment process works under FAQ (https://careers.noba.bank/pages/faq).

If you have any questions or concerns regarding the position, please contact the responsible recruiter. We look forward to your application! NOBA bank values your privacy and, with reference to GDPR, asks you not to include any sensitive personal information in your application. Examples of sensitive personal information may include information about ethnic origin, political opinions, religious beliefs, or information about your health, such as sick leave.