Vacant job

Are you curious about people, enjoy finding solutions, and think working with mobile telephony sounds like a fun job? Then this might be the right job for you. We are currently looking for new colleagues for our customer service assignment for one of Sweden's largest mobile operators. With us, you will assist their customers with everything from subscription questions to technical support – ensuring a smooth overall experience.

The most important thing is not what you have done before, but what you are eager to do now.

About the position

Scope: 80% Fixed monthly salary: 18,997 SEK (over 24 years) / 16,386 SEK (under 24 years) Employment type: Permanent employment with a 6-month probation period Collective agreement: Call/Contact Center and Market Research Companies Generous commission system on top of the monthly salary

We believe you are

Curious about people Sharp in expressing yourself in Swedish and English A problem solver with good system skills Excited to help others with phones and technology

What does the job entail?

As part of our team, you will assist customers with everything from subscription questions and technical support to invoices and number transfers. You will receive paid training and support from the team throughout your journey. Upselling is a natural part of the role.

In practice, this means that you: Help customers via incoming calls Answer questions about subscriptions, invoices, and technical issues Handle support cases and other customer inquiries Represent the brand in a fair and solution-oriented manner

Benefits

A proper introduction plus ongoing support from team leaders and colleagues A team with a great atmosphere – afterworks, snacks, and celebrations of holidays Wellness allowance and colleagues you will actually miss on weekends 25 vacation days per year

Practical info

Working hours: The schedule is set within customer service opening hours, Monday–Friday 8:45 AM–6:15 PM Location: Central Gävle Start: October 20

How does the application work?

We believe more in potential than in paper. Therefore, you do not need to write a CV or cover letter – instead, you will answer a few questions that help us understand who you are and if we fit together.

We are recruiting continuously, so don’t wait – click through and apply today. We look forward to your application and may welcome you to our team!