Vacant job

Job Description

Do you have a talent for providing fantastic service and are you interested in personal finance and the banking world? We are now looking for passionate and engaging students for ICA Banken in Borås who enjoy creating added value for the bank's customers and building strong customer relationships. If you are ready for the next step in your career in the banking industry, this is your chance. When you work with us, you contribute to finding simpler and better solutions for our customers so that they can have a more secure household economy. This makes our job feel truly meaningful. Every day.

ICA Banken offers a complete range of banking services for individuals, from saving and paying to borrowing and insuring. Our Business Services deliver efficient payment services and financial solutions to ICA retailers, ICA Group, as well as authorities and municipalities. We want to make every day a little easier and simplify everyday life for ICA's customers. We meet our customers in-store, digitally, and via phone.

ICA strives to reflect both the diversity of our customers and society as a whole, and is therefore dependent on employees with different skills and experiences. We value the diversity of knowledge and perspectives that this brings.

What does the role offer?

As a customer manager at ICA Banken, you have a central role where you are the customer's first contact. Your tasks include helping customers over the phone, chat, and email with various questions about the bank's products, services, and digital solutions. You will offer tailored solutions for individuals based on the customer's individual needs. Your mission also includes naturally broadening customers' engagement with ICA Banken and thereby contributing to long-term relationships. 

You are expected to work at least 35 hours per month both on weekdays and 1-2 weekend shifts. The work shifts are between 4-5 hours or full days by agreement. The working hours for students are flexible and follow ICA Banken's opening hours, which means weekdays from 07:50-20:10 and weekends from 9:50-14:10. You are responsible for entering your availability so that it fits well with your studies or other work. You are employed through Randstad AB on assignment at ICA Banken, and the assignment begins with an introductory training that lasts about four weeks and is coordinated with you to fit your studies/other work. 

Who are you?

We would like you to have previous experience in a sales role or have a background in service where you are used to taking a lot of personal responsibility. As a person, you are genuinely service-oriented, curious, and love challenges. You thrive in sales and have a strong interest in personal finance. Self-leadership comes naturally to you, and you are looking for a work environment characterized by continuous learning, entrepreneurship, and a strong focus on the customer. 

Is this your perfect match?

Become part of the team at ICA Banken, where you will be inspired and develop together with our engaged colleagues as we meet and help our customers! Our everyday life at ICA Banken is characterized by a continuous learning process and an entrepreneurial spirit, where we strive to grow together with our customers in focus. We believe in the power of collaboration and are convinced that success is achieved when we work together and have fun at work.

Together with Randstad AB, you will thrive in a work environment at ICA Banken characterized by joy and engagement, where you have the opportunity to continue developing. 

About Randstad AB

As a consultant at Randstad, you are employed by us and work out with one of our clients. You have the same benefits at Randstad as with other employers with collective agreements and benefits such as wellness grants, occupational health care, insurance, and discounts on gym memberships. In addition, you are offered a variety of career opportunities, meet different corporate cultures, and gain experience from various industries, which allows you to develop your skills and have a well-filled CV. The position may involve many contacts, and it is important to have good collaboration and communication skills. As a person, we see that you are driven and used to working independently. If you are looking for an employer that offers varied assignments and new networks, you will thrive with us.

Warm welcome with your application

Welcome with your application via randstad.se. The last application date is 251019 interviews are ongoing. We apply drug testing, credit check, and extract from the criminal record in connection with the recruitment process. 

If you want to know more about the position, please contact Maria Samuelsson, [email protected] or Amanda Aasa, [email protected].

Responsibilities

• Answer incoming calls, emails, chat inquiries from customers
• Handle administrative customer matters and ensure a high level of customer service. 
• Work with upselling to new and existing customers
• Proactively identify customer needs and suggest appropriate solutions. 
• Collaborate with other team members to ensure that customer needs are met.

Qualifications

• You have another main occupation of at least 50% and have at least 1.5 years left of your studies.
• Be able to work full-time during the summer and during the holiday period between Christmas and New Year
• Good knowledge of both Swedish and English, as well as good computer skills
• Approved high school grades

We are also open to those who want a part-time position.

About the company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations throughout the country and in all areas of expertise, we help people find a job that feels good, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.