Vacant job

With us, you will become an important part of the customer journey, from the first contact to the completed booking. Here, you can combine customer dialogue, administration, and upselling in a fast-paced international environment with close collaboration.

About the role As a Customer Care Specialist, you will be a central contact point for customers throughout their journey. You will combine service, administration, and sales in a varied role where you meet both private customers, corporate clients, partners, and international colleagues.

Your responsibilities include:

• Managing bookings and price inquiries for rental cars and additional products, both in Sweden and abroad.
• Answering questions via phone, email, and social media.
• Working with upselling of products and services.
• Resolving customer issues of various kinds, from simple questions to complaints, damage reports, and insurance matters.

We offer

• Security & development: Collective agreements, wellness benefits, and ongoing coaching.
• Thorough training: Both through Workz Academy, which takes place continuously during employment, and support from colleagues and leaders on-site, providing you with the right tools to succeed.
• A workplace to thrive in: Supportive managers, wonderful colleagues, and a positive work culture.
• Several benefits: Favorable prices on rental cars. Gym and sauna at the office. Free parking.

We are looking for you… We are looking for someone driven by providing the best possible service. You are communicative, engaged, and see opportunities for upselling. Structured and meticulous, but also flexible when needed, and you spread energy to both customers and colleagues. Requirements

• High school diploma
• Very good knowledge of Swedish and English, both spoken and written
• Approved background check

Preferred qualifications

• Experience in phone-based work, customer service, and/or sales
• Previous experience in the travel or automotive industry
• Familiarity with booking and CRM systems, such as Salesforce

Practical information

Location: Södertälje, Hovsjö Extent: Full-time, temporary until 31/12 2025. Good chances for extension. Working hours: Office hours (08:30-17:00) Salary: Individual salary setting, collective agreement applies Contact: For questions, email us at [email protected]

Application

With us, your skills and drive to develop count, not just your CV. Therefore, the recruitment process begins with a short matching test sent to your email when you apply. The test takes a maximum of 15 minutes and helps us see how well you match the role.

We look forward to your application and wish you the best of luck!