Head Waiter / Maitre'D

Do you have experience as a Head Waiter or Maitre'D at a high-end restaurant, luxury hotel, or corporate private dining and are looking for a new role? Are you seeking a new challenge where you will be part of a growing team? Do you have experience with improving services and ensuring consistency and quality? Do you believe guest recognition and proactive work practices are important for success?

Based out of the client's Global head office in Stockholm, this role will ensure that the client and private dining works seamlessly, focusing on service delivery and quality. This role is part of our newly created Hospitality Team, where you will be working closely to deliver excellent F&B and Hospitality services to our client's guests and customers.

This role will be a front-of-house based role and be an integral part of the operational delivery. You will be a welcoming and approachable team member, available to respond to requests and queries that might occur. You will also make sure dining rooms are prepared to the right standard and according to the booking and serving lunch for groups.

You will be joining a dynamic and ambitious team where the focus is on delivering excellent service and creating memorable experiences. If you think you are the right fit for this role, apply now! We look forward to hearing from you.

Profile

• Passionate about offering an extraordinary and excellent customer experience, and understand the importance of quality and anticipating customer's needs.
• Previous experience in the Hospitality industry, preferably within high-end restaurants or corporate dining operations.
• Excellent knowledge of Swedish and English (additional languages advantageous), both spoken and written.
• Good at prioritizing and solution-oriented, with a natural ability to help. Positive attitude and takes pride in delivering high-quality meals and services.

Essential Duties and Responsibilities

• Welcome and serve guests arriving at the client restaurant. Ensure that all dining bookings run successfully and smoothly.
• Passion for food & beverage and building long-lasting relationships and thrive in a fast-paced environment where the customer is at the heart of the operation.
• Collaborate with bookers, stakeholders, and colleagues to deliver a great dining experience. Work closely with our F&B provider to plan and deliver exciting, well-tasting, and sustainable meals.
• Ensure meeting services are delivered in accordance with set processes and procedures. Be the voice and eyes on the floor to make sure all bookings receive the same high service levels.
• Ability to make guests and attendees feel welcome, responding to their requests. Being able to interact and create relationships with a range of people at different levels of seniority.
• Be the point of contact and act as a host for all meeting organizers within the scope of the role. Assisting and responding to needs as well as proactively anticipating their needs.
• Aim to exceed client expectations while maintaining adherence to guidelines and processes and leveraging restaurant industry best practices and experience set within the parameters of the client.
• Actively seek feedback and information from guests and users at different points of contact to gain understanding of needs and pass on information to enable the Workplace team to proactively respond to business needs.
• Help and cover other administrative tasks and work closely with other team members and cover other responsibilities within the Hospitality Team such as, but not limited to, meetings, events, and catering. This role is 100% based in the office in Kista.

Education and Experience

• 2 to 5 years of prior work experience in a similar role or experience in high-end restaurants or private dining.
• Completion of Swedish Gymnasium or equivalent.

We offer a varied position with development opportunities. With us, you will be part of the exciting growth journey and transformation process that the company is currently undergoing. You will be covered by our occupational pension, our wellness benefits, and our Benify portal, etc.

If this role sounds interesting, apply today! We are continuously working with our selection process, and the position may therefore be filled before the application deadline.

If you have any questions regarding the position, please contact the recruiting manager: Emma Jägborn at +46 (0)76 525 4241

CBRE is the world's largest commercial real estate and investment firm. At CBRE, our passion is to deliver market-leading real estate-related services that contribute to our clients' success! Our approximately 105,000 employees help investors, property owners, and tenants around the world and generated over $30 billion in revenue in 2023. CBRE Global Workplace Solutions (GWS) is a business segment within CBRE that delivers integrated services in property management, project management, and consulting.