Vacant job

In November 2022, we at Elite Hotels of Sweden opened our latest ambitious hotel venture – Ad Astra by Elite at the beautiful Snäckviken in Södertälje. Our first-class, international destination hotel with a premium approach is now bringing the Riviera to Sweden. The concept, inspired by the Mediterranean and the Riviera, includes a spectacular piazza with an adjoining orangery, several restaurants, bars, a cinema, activities, and entertainment. The hotel also features an extensive spa inspired by ancient Roman baths, with a garden and three pools both indoors and outdoors. The spa, part of the company's own spa concept Vana Spa, is the largest to date. In addition, the hotel has twelve conference rooms and 161 rooms and suites in nine different categories. Located on the quay next to Snäckviken in Astra's former headquarters, Ad Astra by Elite is a tribute to the luxury, lifestyle, and culinary culture of the Riviera. The name is Latin and means 'to the stars', which also symbolizes Elite Hotels of Sweden's ambition with both the hotel and the service level.

The reception is the hub of the hotel, and it is often here that guests have their very first and last contact with us. Therefore, it is of utmost importance that you are very comfortable in the role of being the face of the hotel to our guests and that you are willing to go the extra mile to provide the guest with the absolute best and most memorable hotel experience. Being stress-resistant, flexible, and used to juggling many tasks while having good initiative is essential. It is also completely natural for you to actively work with upselling. In your daily work, you will find it easy to collaborate with all departments in the hotel.

Your work at our reception consists of – among other things – check-in & check-out, upselling, responding to reviews, planning, handling the switchboard and emails, as well as bookings, general concierge service, and keeping the lobby and reception area in top condition.

At Ad Astra by Elite, we have the honor and pleasure of welcoming both national and international leisure travelers and business guests, as well as accommodation and conference groups, which makes the work in the reception particularly varied and versatile. Our guests spend most or even all of their time during their stay with us at the hotel and our many different facilities, which places even higher demands on service and hospitality of world-class. Our guests should feel seen and remember all staff as ambassadors for Ad Astra by Elite.

Experience working in a hotel reception and very good knowledge of both Swedish and English in speech and writing is a minimum requirement. Training in the hotel system HMS Infor will be provided on-site.

You will be part of a dedicated, passionate, and motivated reception team and have the opportunity to – in consultation and dialogue with the reception manager / Front Office Manager – set and influence our working methods, routines, structures, and culture.

We are looking for reception colleagues who want to work 100%, including every other weekend, day & evening. Start date is flexible.

The working hours for receptionists / Front Office Agents working day & evening shifts are mainly between 07:00 – 23:00.

Salary according to HRF's & Visita's collective agreement.

It is easy and convenient to commute to Södertälje by both commuter train & bus to Södertälje Centrum and regional train to Södertälje Syd.

You report directly to the reception manager / Front Office Manager Julia Lindqvist.

Please read more about the hotel at www.adastrabyelite.se (http://www.adastrabyelite.se)

Welcome to us at Ad Astra by Elite – the Riviera 28 minutes south of Stockholm!