Do you want to be part of our client's international support team in Gothenburg?

We are looking for a service-oriented and proactive person who wants to work with customer support for various international markets. If you want to be part of this dynamic workplace, we welcome your application today!

ABOUT THE POSITION

As a customer service specialist, you will handle incoming calls and emails from both customers and users. Your tasks include registering and managing customer inquiries as well as following up on cases. You may also handle complaints that arise from the company's customers.

When you walk through the doors of the office, you will immediately receive a warm welcome from your colleagues, who are all eager to make you feel at home and part of the team. The company has a relaxed atmosphere and encourages laughter and a positive culture in the workplace. In this role, you will have the opportunity to develop your skills in both support and technical products.

To succeed in this role, you should be able to build good relationships with both customers and colleagues. You are a team player with strong empathetic skills who thrives in a fast-paced environment. You need to have an analytical and pedagogical approach to provide excellent customer service. Basic IT skills and the ability to work in several different systems simultaneously are also required.

You are offered

• The opportunity to work in an international environment within an innovative company.
• The chance to be part of the company's journey and development.

WE ARE LOOKING FOR YOU WHO

• Is studying a post-secondary education or has another job at 50%.
• Has previously worked with customer support or service with guests.
• Speaks and writes French and English fluently, as this is required in daily work.
• Has basic IT skills.

It is an advantage if you have:

• Other language skills, especially if it is Swedish.
• Experience in technical support.

To succeed in the role, you have the following personal qualities:

• Stress tolerant
• Responsible
• Energetic

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.