Vacant job

About Your Role

As the Head of Customer Experience and Visual Merchandising at Åhléns, you will be responsible for developing and optimizing the customer experience and enhancing sales visually through strategies for our Åhléns department stores. The role involves identifying needs and opportunities for continuous development of Åhléns VM strategy and tactical execution based on our goals. Together with your team, you will create optimal and commercial conditions for the assortment in the stores and ensure that the overall visual experience in Åhléns stores aligns, is sales-driven, inspiring, and consistent with the company's overarching goals.

Examples of Responsibilities:

• Lead and drive the development work for Åhléns overall VM strategy

• Improve and optimize the customer experience and customer journey in the stores

• Ensure a seamless, clear, and sales-oriented customer experience where the customer recognizes themselves regardless of the channel

• Lead the team in ensuring clear, consistent, and sales-driven campaign and pricing communication in our windows, on facades, and inside the store

• Develop and ensure a simple customer journey with clear and inspiring guidance in the store

• Concept development for Åhléns as a department store

• Lead the development and creation of ongoing visual guidelines based on Åhléns campaign plan as well as current assortment and trends

• Be responsible for ensuring attractiveness and commercial relevance in stores, with a particular focus on business-critical areas such as prime locations, activity areas, and checkout zones

• Responsible for ensuring that the stores deliver a visually consistent, inspiring, and commercial expression

You will be part of the Customer & Marketing management team and have personnel responsibility for about 10 people in roles such as Regional VM, Concept Developer, VM Coordinator, and VM Developer. In this role, you will report to Åhléns Customer, Marketing, and Strategy Director.

We Offer You:

Åhléns has been in many Swedish hearts for over 125 years. With a long history in retail, we continue to be driven by constant development. With us, you will be part of an exciting journey where we combine our history with innovation and new ways of working to create a profitable and sustainable future.

You Bring:

• Experience in a similar role within retail where you have been responsible for customer experience, customer and pricing communication, and VM
• Experience in sales development from a customer experience and VM perspective
• Experience working in an optimal environment

To succeed in this role, we see that you are a business-minded and action-oriented leader with a strong commitment to customer experience. You are a team player with a strategic mindset, accustomed to working results-oriented, and have an analytical approach to both sales and customer behavior. You combine your structural ability with a solution-oriented and creative eye for form and color, and are driven by creating visual concepts that strengthen the brand and convert. In a fast-paced environment, you have the ability to stay motivated and meticulous in your work.

You are communicative and clear, used to taking initiative, making decisions, and prioritizing where it brings the most business benefit. You are an executor who sees the big picture but does not lose sight of the details, and you are inspired by creating a cohesive, sales-driven, and inspiring environment where the customer is at the center.

Åhléns is a fast-paced organization where a lot is happening. With you on the team, we will become even better!

About the Recruitment

The position is a permanent full-time employment. You will belong to our headquarters at Dalagatan 100 in Stockholm. We hope you can start with us as soon as possible.

Selection and interviews may occur on an ongoing basis, and the position may be filled before the application deadline, so submit your application today!

As the Head of Customer Experience and VM at Åhléns, you will be part of a passionate team driven by business acumen and entrepreneurship. We give you trust and the opportunity to grow in a developing environment. With that, we warmly welcome you to Åhléns!