Vacant job

Techster Solutions is currently in an exciting growth phase and is looking for more colleagues, initially you with at least 3+ years of experience who can strengthen the team.

You can expect a varied environment, the days can look very different - but one thing is for sure, here you get to use your skills and set your own limits for how much you want to develop. As a knowledge company, it is important for us that our specialists share their expertise and help colleagues grow.

Role Description:

We are looking for two consultancy resources to take on roles as Support Operations Engineer within our Monitoring & Operation Support (ATS MOS) team in Sweden. The team will consist of three resources in total and work daytime and on-call when needed outside regular office hours.

We’re looking for a curious and analytical problem-solver with a solid technical foundation and a passion for service reliability. You thrive in a fast-paced support environment, enjoy tackling complex technical challenges, and take a proactive, customer-focused approach to ensure smooth and reliable operations.

Main job responsibilities:

• Analyze trends and detect anomalies by improving real-time monitoring, logging, and alerting systems.

• Automate operational tasks to enhance efficiency, consistency, and scalability.

• Minimize errors caused by manual processes and human intervention.

• Respond to and resolve complex incidents escalated from the Customer Success Support team (2nd line), particularly those related to the Intelligent Control Environment (ICE) and off-board autonomous vehicle operations.

• Request, manage, perform, and deploy urgent changes when no workaround exists for high-priority incidents.

• Collaborate closely with Customer Success Support and engage relevant resources (e.g., product developers, vendors) to resolve complex technical issues.

• Communicate effectively with stakeholders, providing regular updates on incident status and resolution progress.

• Lead root cause analyses to prevent recurring or high-priority incidents in the ICE system or off-board operations.

• Document and share knowledge with onsite teams and Customer Success Support.

• Provide training to build in-depth understanding of ICE and off-board autonomous vehicle systems.

• Participate in major incident reviews and contribute detailed input for incident reports.

• Actively improve incident management processes, with a focus on ICE and off-board autonomous vehicle operations.

Education

• Degree in Computer Science or a related field

• DevOps profile with relevant background and preferably experience of working in a technical support context

Language

English (fluent), Swedish (optional)

Experience

• Experience in advanced technical operational support is a strong plus

• Proficiency in programming (e.g. Java, Kotlin, C#, or Scala)

• Experience with AWS, CI/CD, and Infrastructure as Code (IaC)

• Familiarity with tools like GitLab and Jira

• Infrastructure & Cloud: Terraform, Terragrunt, IAM, ArgoCD, Karpenter, Crossplane

• Observability: Grafana, Prometheus, Tempo, Loki, OpenTelemetry

• Messaging & Data: Apache Kafka, Redis, DynamoDB

• Languages & Tools: Python, Bash, Go, GitLab Pipelines

• Networking & Security: Cilium

Our client is currently undergoing an agile transformation. All consultants should be wellfamiliar and prepared to work agile. This includes agile frameworks such as, e.g., Kanban,Scrum, XP. It also includes technical methods, such as e.g. test-driven development and automation, and dev ops.

Application Do you think you are Techster Solutions’ next star? Then don’t hesitate to submit your application now. Selection is ongoing and start date is according to agreement.

Workplace and Culture

We are an entrepreneur-driven IT company, with both product knowledge and sales (Techster AB) and consulting services (Techster Solutions AB). This means that we are very open to new technical solutions, knowledge exchange, and continuous learning. Having fun while maintaining a family spirit without hierarchies is equally important.

We want to create the consulting company you have always wanted to work for, but perhaps haven’t found yet. Already today, we have a mix of senior and younger employees, as well as men and women. We want to continue to build on that. So welcome with your application!