Vacant job

Are you goal-oriented, calm under pressure, and looking for a secure workplace? Then you could be our next star in the Norwegian customer service team at SEB Kort! Here we deliver top-class service and assist SEB's Norwegian customers. You will be part of the headquarters in Arenastaden, Solna – an inspiring environment with art on the walls and a barista who makes your morning coffee!

ABOUT SEB

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.

Read more: https://sebgroup.com/ (https://sebgroup.com/)

ABOUT THE POSITION

SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, Eurocard, Strawberry, and several co-brand partners. They offer services to both private and corporate customers and handle over a million customer interactions per year via phone, email, and social media.

As a customer service representative, you will be part of the team that delivers top-class service to SEB Kort's Norwegian customers. Your primary task is to provide support via email and phone, where you answer questions about invoices, transactions, complaints, credits, and interest rates, as well as guide customers in SEB's digital services – always with a focus on high quality and the best possible customer experience.

WHO ARE YOU

To succeed in this role, a strong commitment to service with a drive to achieve goals and results is required. You are passionate about providing high-level service and have a professional demeanor towards customers. We also see that you enjoy collaborating with others, as the work involves a lot of personal contact with both customers and colleagues.

SEB works with a wide range of products in a changing industry, and we therefore prefer that you thrive on constantly learning new things and driving your own professional development. Furthermore, we would like you to have:

• Completed upper secondary education or equivalent
• Fluent in Swedish and English, preferably also Norwegian (but not a requirement).
• Experience in customer service or another service/sales role
• Experience working with Norwegian customers and/or are open to working towards the Norwegian market

PRACTICAL INFORMATION Start date: By agreement Employer: SEB Kort Scope: Full-time, permanent employment with an initial probationary period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact for questions: [email protected]

WE OFFER YOU

Workz specializes in customer service and offers not only extensive training but also ongoing training in communication, customer management, and business acumen. After completing the training, you will also be certified in customer service.

In addition, you will receive collective agreement terms, wellness allowance, and a dedicated operational manager who supports you in your development and is always available to assist you as a consultant.

We are proud to offer our consultants a secure working environment and opportunities to grow, both personally and professionally!

APPLICATION

We conduct tests as the first step in the recruitment process. The test will be sent to your email immediately after application and must be completed to become a current candidate.