Vacant job

About the Role Wrknest is now looking for a German-speaking technical support employee for a fast-growing fintech company with offices in central Stockholm. The company is a registered credit institution that offers smart, digital financial solutions to customers in Europe. In this role, you will be a key player in a service-oriented support team that assists customers and partners in Germany and Sweden with technical inquiries – all with a clear focus on user-friendliness and security.

Your Future Tasks As a technical support employee, you are the first point of contact for users, partners, and installers, focusing on the German market. The work is conducted via phone, email, and ticketing systems and involves both customer contact and technical problem-solving.

• Provide technical assistance to partners and customers during setup and ongoing operations

• Troubleshoot issues related to the fintech platform and associated systems

• Document solutions and contribute to the improvement of internal routines

• Work in ticketing systems such as Zendesk

We are looking for someone who has a service-oriented attitude, is communicative, and has an interest in technology and digital solutions.

Requirements:

• Fluent in German and Swedish, both spoken and written

• Very good knowledge of Swedish or English

• Previous experience in technical support or customer service

• Education or experience in IT, technology, or networking is a plus

You are a team player who is structured, solution-oriented, and self-driven. You find it easy to familiarize yourself with new systems and are motivated by helping others in their daily lives.

Additional Information

Start: As soon as possible Location: Central Stockholm Scope: Full-time Employment Type: Consulting assignment via Wrknest with the possibility of permanent employment Benefits: Wellness allowance, occupational pension, and ongoing professional development

About the Client The client is a Swedish fintech company with a license as a credit institution. They develop digital solutions for smooth and secure payment solutions and financial services. By combining technical innovation with a strong customer focus, they have established themselves as a reliable player in several European markets. The ambition is to create financial solutions that are as easy to use as they are to understand.

About Wrknest At Wrknest, we don’t do things like everyone else. We believe in constantly daring to see new opportunities and think differently. When we started, it was to challenge old ways of recruiting. We live in a time of rapid digital development. Knowledge needs to be continuously renewed to remain relevant. Therefore, it is essential to be able to adapt quickly. This means that we do not only look at the candidate's CV during recruitment. Instead, we consider the overall potential and offer individualized upskilling. This way, we can quickly match the knowledge needs that exist right now. Read more at www.wrknest.se.