Vacant job

SOS Alarm dispatches emergency resources during accidents and societal crises around the clock, every day of the year. Additionally, SOS Alarm operates a commercial sector that works with burglary alarms, fire alarms, personal alarms, lift alarms, video surveillance, and operational alarms. We provide customer-oriented on-call services such as community on-call services, property on-call services, and contractor on-call services, utilized by clients from both the private and public sectors. Moreover, we also play a central role in society's crisis preparedness. Today, approximately 1300 proud SOS operators work with us at SOS Alarm.

Your everyday life as an SOS Operator at 112 "One of the most enjoyable things about this job is that no day is the same". You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive.

Do you want to make a real difference? Become an SOS operator at SOS Alarm in Gothenburg!

Do you want a meaningful job where you contribute to a safer Sweden? We are looking for engaged and stress-resistant employees who thrive in a dynamic and socially important role. As an SOS operator, you are the first contact for people in distress – a role where you save lives and create security every day.

About the position

As an SOS operator, you answer incoming calls to the emergency number 112. Your main task is to ensure that the right help is sent to the right place at the right time. The calls vary from acute medical cases, traffic accidents, and fires to situations where someone just needs to hear a calming voice.

You work closely with colleagues and external actors such as the police, rescue services, and ambulances. The work is fast-paced, around the clock, which means that working hours are distributed over days, evenings, nights, and weekends.

The position is based at our SOS center in Gothenburg, with fixed start dates in January and February 2026.

What we offer

• Development: Comprehensive training and mentoring, including training weeks in Kista (travel and accommodation are covered by us).
• Meaningfulness: A socially important job where people are at the center.
• Collaboration: Work with engaged colleagues and collaboration with, for example, the police, ambulance, and rescue services.
• Security: Supportive leadership and a work environment characterized by our values – Professional, Empathetic, Responsible, and Collaborative.

Are you our next SOS operator?

We are looking for you who:

• Are confident in yourself and have high stress tolerance, even during longer periods.
• Have very good multitasking abilities and enjoy working in a structured and methodical way.
• Are attentive, empathetic, and professional in your interactions with others.
• Have at least five years of work experience.
• Have very good knowledge of Swedish both spoken and written and have good knowledge of English, especially spoken.
• Have good computer skills and the ability to work in complex systems.

It is important that you are in the right place in life, as the training requires a lot from you mentally.

Meritorious experiences: Previous work in healthcare, emergency services, alarm centers, or similar roles.

Recruitment process

After you submit your application (CV, cover letter, and a video greeting), you will undergo psychological tests. These are mandatory to proceed in the process. 

Recruitment meetings – Mandatory physical presence at one of the dates below:

• September 12 09:00-12:00
• September 17 13:00-16:00
• September 29 16:00-20:00

During the meeting, you will receive information about the workplace, complete work samples, and of course, have the opportunity to ask questions.

Conditions

• The position is full-time and starts with a 6-month probationary period.
• SOS Alarm conducts security checks and drug tests according to the Security Protection Act (2018:585) and the Act (1974:191) on security companies.

Application

We look forward to your application! Submit it as soon as possible but no later than September 21, 2025 to take the next step in your career as an SOS operator.

Do you have questions? Contact the recruiting managers: Frida Fredriksson or Elisabeth Paipalis [email protected]

Make a difference – become a part of SOS Alarm.