Vacant job

We are looking for someone who wants to work in a central customer support role with insight into the entire logistics chain. As a customer support employee at Axess Logistics in Gothenburg, you will have the opportunity to contribute with structure, service, and engagement in a dedicated team where quality and responsibility are in focus.

About Axess Logistics Axess Logistics is a leading player in vehicle logistics, managing the entire process from arrival in Sweden to delivery to dealers. The company offers services such as transportation, storage, accessory assembly, and digital tracking via a customer portal.

The corporate culture is characterized by community, accountability, and high quality. Here you will find a dedicated team, clear routines, and work that truly makes a difference.

About the role As a customer support employee, you will handle both incoming and outgoing customer contacts via email and phone. In this role, you will work with issues related to the entire logistics chain, from booking vehicles to delivery to dealers.

Common inquiries include delivery status, bookings, invoices, and payments, but user support in the customer portal is also part of the job. The work takes place in several systems, where you will also work administratively.

Are you the one we are looking for? We are looking for someone who is meticulous, responsible, and curious to understand how the logistics chain connects. You are service-oriented, structured, and enjoy working in systems and handling multiple cases simultaneously. You collaborate well, take initiative, and ensure that tasks are completed.

Basic requirements:

• Fluent in Swedish and English, both spoken and written
• Passed background check
• We prefer that you have a high school diploma or equivalent, but this is not decisive for the role

It is an advantage if you have experience in similar work or an interest in the automotive or logistics industry.

Practical information: Start: By agreement Location: Gothenburg Scope: Full-time, temporary position for at least 1 year. Good chances for extension. Working hours: Monday to Friday, office hours (flexible hours – we will tell you more in a first interview) Salary: Individual salary setting, collective agreement applies For questions, contact our recruitment team at [email protected] (mailto:[email protected])

We offer you: Workz specializes in customer service and provides you with both basic training and ongoing training in communication and customer handling. After training, you will be certified. As an employee through us, you will receive a collective agreement, wellness allowance, and support from an operational manager who helps you in your development. We offer a safe working environment with good opportunities for personal and professional growth! Application: For a fair and unbiased recruitment process, a matching test is used as the first step. The test will be sent to your email after applying and must be completed to proceed in the process. We value who you are more than what is on your CV, and the test provides an objective picture of your match for the role.

We look forward to your application!