Vacant job

Stena Recycling (https://www.stenarecycling.com/en/) is one of Europe’s leading recycling companies, offering comprehensive solutions in recycling and circular services. With a long-term perspective on people and the environment, our client provides sustainable solutions every day for both customers and society at large. Their corporate culture is characterized by innovation, curiosity, and the ambition to drive development in the industry in close collaboration with their customers.

Our client offers a safe and enjoyable workplace, full of competent and helpful colleagues who are eager to share their knowledge. They also invest significantly in skills enhancement initiatives, and as part of a larger group, there are many opportunities for those who wish to grow, both individually and together with Stena Recycling. Here, you get to work in a future-oriented industry!

We are now looking for a customer support representative to strengthen our team in Karlstad. You will be an important part of the operation with a good chance of extension.

As a customer support representative, you will be the face of Stena Recycling and responsible for creating a positive experience in every interaction. You will do this by handling incoming inquiries, calls, and emails through the company's case management system. Your goal is to resolve the customer's question on the first contact or, if necessary, refer it to the right colleague and then follow up on the case until the customer is satisfied.

You will also work proactively by contacting customers to ensure satisfaction and identify opportunities for further collaboration.

Daily, you help customers achieve efficient waste management and develop their business by working with additional services. You see the big picture and identify long-term and sustainable solutions based on the customer's needs. In this role, you will collaborate closely with colleagues in other functions at the branch and have a tight collaboration with your immediate colleagues in the support team. An interest in and understanding of the company's business is an important part of the role. Stena Recycling is constantly striving to develop and improve its routines and working methods, and you are expected to be an active part of this work.

Examples of other tasks you will perform:

• Order placement for incoming deliveries via the business system
• Register new customers in the business system
• Handle and document customer complaints
• Participate and actively contribute to improvement work by gathering insights about the customer's needs and experience
• Work proactively to digitize customers through the customer portal.

To succeed in the role of Customer Support, we see that you are service-oriented and enjoy building and maintaining relationships. You have good communication skills, are attentive in your responses, and do your utmost to create a good customer experience. As a person, you are independent while also being good at collaborating, both with customers and internal colleagues.

Furthermore, you are someone who likes to take ownership and has a good ability to prioritize and create structure in your work. You enjoy working proactively, taking your own initiatives to drive improvements and stay one step ahead. The company operates at a fast pace, in a dynamic and changing environment, so your ability to quickly handle and prioritize tasks is crucial.

• Completed high school education.
• Previous experience in service and ongoing customer contact as well as working with case management systems
• Very good knowledge of Swedish and English, both spoken and written
• Driving license B

We consider it an advantage if you have:

• Experience in inside sales

Start: By agreement in September.

Location: The work takes place from the office in Karlstad (Östanvindsgatan 24).

Extent: Full-time, weekdays with working hours from 07-16 Employment type: : Fixed-term employment, consulting assignment until March 31, 2026, with the possibility of extension via A-hub, Does this sound like an interesting role for you? Don't hesitate to submit your application today!