Vacant job

Do you have a natural drive for service and are curious about sales? In this role, you will handle incoming calls from customers who have already shown interest – no cold calling involved. Are you also motivated by working towards set goals in a role where you can influence your own salary through commission? This position is suitable for you if you want to have fun at work while developing in a large, well-established company with great opportunities for growth – both professionally and financially.

About the position

This is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extending the assignment and potential recruitment to Telia in the future.

The assignment period will be a mutual trial period where you, as a consultant, have the same security as an employee. For those new to the job market, consulting assignments are a great way to test various roles, make contacts, and build a competitive CV.

Feel free to read more about what it’s like to work as a consultant at Telia: https://www.bravura.se/karriar/telia/ (https://www.bravura.se/karriar/telia/)

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Job responsibilities In the role of sales customer service representative, you will only handle incoming calls and inquiries from Telia's existing private customers via phone. Common issues that customers call about may include wanting to change providers or cancel their service or subscription. Your main task is to listen to the customer's needs and find out the actual reason for the customer's desire to terminate the agreement. Based on the need, you will inform them about Telia's service offerings that can provide them with a better solution to retain them as satisfied customers. Thus, upselling becomes a natural part of the conversation and the service you are expected to provide.

Upon starting, you will receive a comprehensive introduction with both theoretical and practical training, providing you with all the tools you need to feel secure in your role as a sales customer service representative. Throughout the assignment, you will have close communication with your immediate supervisor, which gives you continuous support and opportunities to develop in both service and sales.

You will work towards set goals and have the opportunity to influence your salary through a bonus system. The commission is something we see growing month by month, and you have very good opportunities to reach 10,000 SEK per month. 

• Answer incoming calls from customers

• Find solutions to customer inquiries and problems

• Identify sales opportunities by conducting needs analyses and reviewing service offerings

Education, experience, and personal qualities

• Completed high school education

• Good knowledge of Swedish and English, both spoken and written

• Previous work experience in customer service and/or sales is an advantage

We believe that you who are applying for the position are a person who has the interest, willingness, and ability to help others and strive to deliver solutions. You focus on the customer and are calm, attentive, and accommodating in your approach. To thrive in the role, we see that you actively seek new challenges, set high goals for yourself, and work hard to achieve them. Furthermore, you maintain your motivation despite challenges and work until results are achieved. You take initiative in your work and enjoy a social role with a varied pace of work.

Other information

Start: September 29 Location: Gothenburg Salary: Fixed salary + commission

As part of the recruitment process, a credit check will be conducted, and a criminal record extract will be requested. 

The position is advertised during the summer, with Bravura conducting phone screenings and interviews on an ongoing basis. Telia will start meeting candidates from week 35 for physical tours at the office in Gårda. 

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing [email protected] or calling 010-171 47 10 for assistance. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!