Vacant job

Do you want to take the first step in your career while becoming part of an engaged team? As a customer service representative at Telia in Norrköping, you will have a developing role in service and sales – where you grow every day and gain experiences for life. You will work alongside driven colleagues who support and encourage each other, and you will have the right conditions to develop in your professional role. Does this sound like your next challenge? Welcome to apply for the job!

About the position

This is a full-time assignment for 12 months where you will be employed by Bravura and work as a consultant at Telia. There are good chances for extension after the assignment ends.

The assignment period will be a mutual trial period where you as a consultant have the same security as an employee. For those new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV.

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Job responsibilities

In the role of a sales-oriented customer service representative, you will be responsible for the first contact with the company's private customers. You will receive incoming calls and assist customers over the phone in areas such as customer accounts, billing inquiries, and payment options. The questions vary in scope and complexity, and you will work to find good solutions that contribute to satisfied customers. As part of your service, you will also be responsible for conducting needs analyses and actively working with upselling based on the customer's needs in each call. • Receive incoming calls from customers • Find solutions to customer questions and problems • Conduct needs analysis and upselling

Education, experience, and personal qualities

We believe that you have

• Completed and approved high school education • Work experience in service, sales, or billing management is an advantage • You speak and write fluently in Swedish and have good knowledge of English

To thrive in the role of a sales-oriented customer service representative at Telia, you have a good sense of service and are motivated to work towards set goals and deliver solutions based on customer needs. Furthermore, you have good communication skills and are attentive and empathetic in your approach. The role requires you to take personal responsibility for driving your work forward. You enjoy a social role with a varied pace of work.

Additional information

Start: July 21 Location: Norrköping Salary: According to agreement

Background check and UC will be conducted in this process

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means that we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to contact our support:

[email protected]

010-171 47 10 (please specify which position it concerns)

We recommend that you submit your application promptly as we conduct ongoing selections. Welcome with your application!

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