Do you want to make a real difference?

Here, you contribute to creating security for people and communities. What you do matters.

It is no secret that Saab is growing. To continue to grow, we need a strong team that can build and manage our business systems together. We are looking for someone who is driven to succeed and wants to make a difference.

You will be part of an agile team where you have great opportunities to influence solutions, processes, and ways of working. The CRM service management team (CRM, Customer Relationship Management) is a cross-functional team that has end-to-end responsibility and strives for an optimized way of working for continuous improvements in our service delivery.

Your Role

As a CRM Application Specialist, you will play an important role in both application management and development of Saab's CRM solution. The role includes application configuration, development, testing and release, documentation, application support, and some system administration of Saab CRM. Based on Microsoft Dynamics 365 and Power BI, which are used across all of Saab's business areas and countries.

In this role, you will work closely with business areas and communicate with service and change managers to deliver an improved CRM solution and results to the business. You will also be key in the development to make the CRM system as good as possible for our users. Based on your skills, you and your team will be responsible for new features and parts of the solution, as well as supporting and working with the service management team to ensure that the application runs with maintained system and information security.

Your Profile

You have a belief and faith that effective processes and the right use of modern tools can truly make a difference and make IT a real business enabler for a large organization. You have a strong interest in developing technical skills as well as processes and empowering teams and individuals. Your most important trait is that you have the willingness, interest, and commitment to learn.

To succeed in this role, you must be proactive with a good analytical and solution-oriented approach. Furthermore, we believe you have experience with C++ and that your development has a business-oriented focus. You are an excellent team player but also used to working independently. To thrive with us, we see that you enjoy working in an environment where conditions can change at short notice based on user needs. Great emphasis will be placed on your personal qualities.

Necessary skills and experiences to succeed in this role:

• Strong technical understanding and practical knowledge of Microsoft Dynamics 365 (cloud-based and on-prem) or similar CRM applications.
• Excellent communication skills in spoken and written form (Swedish and English)
• C++ and/or similar languages
• Experience in software development, deployment, testing, and release
• Strong analytical and problem-solving skills
• Good understanding of functions, tools, and processes in an IT organization
• Technical understanding of IT infrastructure

Desirable skills or experiences:

• Experience with Microsoft Power BI, Microsoft SharePoint, ServiceNow, Azure, DevSecOps, Confluence, and Jira
• Agile working methods in projects and teams
• Experience working within a service and application support team
• Basic understanding and awareness of information security and how it applies in operational environments

This position requires you to undergo a security review based on applicable security protection regulations. For positions requiring security clearance, additional citizenship obligations may apply. You can submit your application in Swedish or English. Please note that this is an ongoing recruitment process and the position may be filled before the closing date of the advertisement.

What you will be a part of

Behind our innovations are all those who have made it possible. Brave pioneers and clever thinkers. Everyday heroes and creative problem solvers. Those who share deep knowledge and those who explore new areas. And everyone in between.

Here you have the chance to influence and contribute in your unique way. Everything from developing code and building impressive defense and security solutions to having a coffee with a colleague. Every contribution counts. We give you the opportunity to take on challenges and create smart innovations. In our friendly and tech-savvy world, there is room for you to grow. We are here to create security for people and communities together.

Saab is a leading defense and security company with a mission to help nations protect their populations and contribute to the security of people and communities. With 22,000 talented employees, Saab develops technology and solutions for a safer and more sustainable world.

Saab develops, manufactures, and maintains advanced systems in aviation, weapons, command systems, sensors, and underwater systems. Saab is headquartered in Sweden but has a global presence where Saab is part of many nations' defense capabilities. Read more about us here.