JOB DESCRIPTION

As a service officer in the Support & Care response group, you are the face of the entire Social Services Department. We work on behalf of all units within both individual and family care as well as elderly and disability services. We do not make official decisions, but we provide information on what citizens can expect when contacting social services.

You will provide information and service to citizens regarding all areas of Social Services. The work includes, among other things:

questions regarding social assistance
reports of concern regarding children and adults
family law issues regarding custody and visitation
reports and applications regarding the elderly and individuals with disabilities
guidance and information on guardianship to the supervisory authority
investigation of special transportation services on behalf of the region

Each service officer has contact responsibility for one or more units.

Your primary tool is the telephone, but you will also handle cases via email and physical visits. The pace is at times high, but the advantage with us is that you can leave work behind when you go home.

We can offer you a wonderful workgroup with broad expertise and developmental work. All employees at the Service Center are offered a wellness grant consisting of a fixed amount each year (3000 SEK, 2024) that can be used for health-promoting physical activity.

Working hours are 7.50-16.50 Monday-Thursday and 7.50-15.05 Friday, September-April. In May-August, we work two hours less per week when working full time.

QUALIFICATIONS

We are looking for someone who has:

a degree in social work or equivalent experience/education
experience in social work or work with social and/or community issues
prior experience in the service sector such as customer service, hotels, retail
very good knowledge of Swedish in speech and writing
good knowledge of English
good IT skills and experience working with computers and information retrieval
the ability to work in multiple IT-based systems while conducting a call, searching for and managing information and data

Meritorious:

knowledge of how a municipality is structured, its organization and decision-making processes
experience in investigating the need for special transportation services
prior experience in customer service within public administration
experience with telephony and case management systems such as HelpDesk/Artvise
experience with operational systems such as Lifecare
knowledge of multiple languages in addition to Swedish and English

Personal qualities: We also place great emphasis on your personality. We are looking for someone who excels in service and customer interaction, a person who always puts the citizen first. Since you will be the face of the municipality, it is important that you are a good and clear communicator who demonstrates good judgment in your professional conduct. Precision is of great importance as the work involves a lot of documentation. You are well aware of the organization's goals and do your best to achieve them. You contribute with energy and commitment to the organization, and do not give up until the work is completed in a satisfactory manner. You enjoy the combination of teamwork and individual work/responsibility. Our workplace undergoes constant changes and improvements; we want to move forward and develop. Therefore, it is important that you are also a flexible person who embraces change.

If you have the above experiences, qualities, and a genuine interest in helping people, then we have a workplace ready for you!

Telephone interviews and personal interviews are ongoing. The introduction to the position is intended to start as soon as possible after interviews.

Welcome with your application!

OTHER

Please attach your CV and cover letter. Järfälla has the most exciting geographical location in northern Stockholm and is growing rapidly. We offer a workplace with great variety, good development opportunities, and work according to the vision Järfälla for everyone forward. Learn more about working with us at www.jarfalla.se/jobbaijarfalla (www.jarfalla.se/jobbaijarfalla).

We decline all offers of advertising and recruitment assistance in connection with this advertisement.