Vacant job

About the Department

The department's goal is to provide accessible, present, and accurate service to all customers in need of support, and you will be an important part of delivering a great customer experience. In the role of Customer Support, you will be part of a team of four employees who work to support, among others, retailers and end consumers in Sweden and the Swedish sales company. In our team, we have a good atmosphere and open communication; it is important for us to help each other and have fun together at work!

Your Responsibilities

Your tasks will vary throughout the year, but this is mainly what you will be working with:

• Order and delivery monitoring, complaint handling, and advice regarding products and brands are central tasks in the position
• Provide professional support via phone and email to both external and internal customers
• Participate in active sales
• Respond to and document incoming cases
• Be responsible for a specific customer segment
• Location: At our office in Huskvarna. Customer visits occur a few times a year.

Who We Are Looking For

We are looking for someone who feels at home in providing service. An important factor for thriving in this role is the ability to receive customer feedback easily. To succeed in this role, you need to be both analytical and problem-solving, as well as having good communication and pedagogical skills. Furthermore, it is important that you can focus under stress, as stressful periods may involve many calls in a day. Workdays can be both varied and intensive.

Experience and Knowledge

We hope you have the following experience and knowledge:

• At least 5 years of experience in qualified customer service work
• Swedish and English in speech and writing
• Knowledge and interest in technology and digital services

Practical experience in sales is an advantage.

Your Application

Welcome with your application in the form of a personal letter and CV. Considering GDPR, we do not accept applications via email. Interviews are conducted continuously, so please send in your application as soon as possible!

If you have questions about the position, please contact the recruiting manager Anna-Karin Hakeskog at anna-karin.hakeskog-strom@husqvarnagroup.com. For questions about the recruitment process, please contact Talent Acquisition Partner Gorjana Dubovina at gorjana.dubovina@husqvarnagroup.com.

Winning Through Culture

We believe that success is about people; as a team, we win and grow together. Our culture is the driving force behind our success and rests on three core values:

• Courage: We challenge boundaries, take thoughtful risks, and act with determination. By stepping outside our comfort zone, we create new opportunities.
• Engagement: We work purposefully and with passion to achieve our ambitions.
• Care: We take responsibility for how our actions affect colleagues, customers, and the world around us, with the goal of creating a positive and lasting change.

These values strengthen us in leading, adapting, and growing as an organization.