About the Position

Our client is growing and now needs to strengthen their team with a skilled support technician! As a 1st line support technician at our client's office in Malmö, you will work closely with 2nd line and other functions within the organization. The customer is always in focus, and you will always provide them with the best possible service. Start date is according to agreement. We welcome your application today, as selection and interviews are ongoing.

Please note that the position is based in Malmö, with some possibility to work from home occasionally.

Your Main Responsibilities

As a 1st line support technician, you will handle cases from customers both via phone and email. Generally, you will experience a varying pace as your daily work is driven by customer-specific events, and everything you do must maintain high quality and service level. We believe that our employees do a great job when they are happy, so it is important for us to find someone who thrives in our fast-paced environment. It is essential that you are reliable, proactive, and value good customer relationships. Since this is a first-line support role with a large number of customers with different contracts and SLA levels, it is important that you are skilled at troubleshooting when required. It is also important to follow established escalation procedures when they exist. The administrative part is significant, and documentation of cases is a natural part of daily work. A genuine interest in IT will facilitate your work every day. The job will be intense and challenging, but you will be surrounded by wonderful colleagues who are quick to laugh!

Working hours are primarily daytime between 8 AM and 5 PM, Monday to Friday. You will also work evening shifts one week (including weekends) approximately every other month, which rotates within the team based on how many you are.

Who Are You?

We prefer that you have a post-secondary education in IT, preferably from a vocational school. You can also apply for the position if you have acquired equivalent IT knowledge on your own or if your drive to learn new things and your work ethic are high, as these are two very important factors for us. Perhaps you studied IT in high school and then worked with similar tasks; this is also highly valued. A requirement is that you speak and write both English and Swedish fluently. It is advantageous if you have worked with and/or have knowledge of Active Directory, Windows operating systems, Linux, Basic Networking (TCP/IP, DNS, DHCP), Ticketing Systems, troubleshooting, mobile devices, printer management, and Office365.

To thrive and find joy in this role, you must have an inner drive to always want to provide first-class service to your customers! You and your team are a unit, and together you will ensure that you help your valued customers with speed and high quality. You are the person who always supports your team and your customers. To succeed in the role of 1st line support technician, you must be structured, focused, and aware of the situation.

About the Company

You will be employed by Poolia as a consultant. As a consultant, you are offered the opportunity to obtain certifications and are rewarded for your success. There is also the opportunity to participate in activities with both the client and Poolia. By your side from Poolia, you have your consultant manager, who is happy to act as a sounding board and support you in succeeding in your assignment. You will also have a team leader and a team manager by your side to support you in your daily work. It should not be forgotten that you are part of a team where you help each other to achieve success together! We want you to feel good and thrive while you are employed at Poolia and at the client you will work for. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health care. A wellness allowance is a given benefit!