Vacant job

Job Description

Are you at the beginning of your career and passionate about service and IT? Do you enjoy interacting with people and solving technical problems on a daily basis?

We are looking for someone who is at the start of their career, has completed a post-secondary IT education and/or has experience in user support. You have a passionate interest in IT and service, and you find it exciting to provide world-class technical support to users!

In the role of support technician in 1st line, you will be the company's face to the outside world and have a lot of contact with the business's customers. Therefore, we are looking for individuals who can assist the customer technically, but who can also make the customer feel well received. You will work by receiving incoming calls where you solve the customer's problems through guidance or remote control.

Randstad Digital is your career partner in IT and digital transformation. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developing assignments at different companies across various industries. As your career partner, we apply our talent-centered strategy that focuses on your development, helping you reach your full potential and opening up new exciting career opportunities. 

Responsibilities

In this role, you will be part of a large service desk team where your tasks will include:

• Resolving incoming cases via phone, guidance, or remote control.
• Being the face to the outside world with a lot of user contact.
• Escalating extensive cases to 2nd line.
• Assisting customers both technically and with good service.

Does this sound interesting? Don’t wait to submit your application via our website as selection and interviews are ongoing and the position may be filled before the advertisement has expired.

Qualifications

We would like you to have:

• Knowledge of Windows, Office & computers
• General knowledge of PCs/printers/accessories
• You are fluent in Swedish & English, both spoken and written

A big plus if you have experience in the following areas:

• Experience in customer service/support
• Active Directory/Office 365/Exchange/Citrix

We are looking for someone with a strong customer focus who enjoys providing professional service tailored to customers' specific needs. You are a quick learner and can quickly familiarize yourself with new systems and technologies. As a person, you are calm and can work methodically in a fast-paced environment, where you can handle multiple cases and processes simultaneously. You are also a responsible team player who works towards set goals.

About the Company

Randstad

At Randstad, we know that everyone has a place in the job market. With operations across the country and in all areas of expertise, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the job market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.