Do you speak Norwegian, Finnish, or Danish fluently along with Swedish?

If so, this could be the opportunity for you! We are looking for a service-oriented problem solver who wants to contribute to creating a fantastic customer experience. At HSNG, you will have the chance to take a key role in delivering first-class customer service where you truly make a difference!

Your future employer

Are you also passionate about a healthy lifestyle and want to be part of a team full of team players? At HSNG - Health and Sports Nutrition Group HSNG AB, we strive to offer world-class products in training, health & nutrition. We are a leader in e-commerce with sales of dietary supplements & health products in the Nordic market. HSNG AB consists of Gymgrossisten.com and Bodystore.com. HSNG's products are also sold in grocery stores through wholly-owned Fitness Market Nordic. We are passionate about our customers, we challenge & improve, and we always act as role models. Our values permeate everything we do, and the proof is that we have been named one of Sweden's most successful companies multiple times.

What does the role offer?

In this role, you will be part of a team working in customer service across different countries and languages. You will:

Respond to customer inquiries via phone, email, chat, and social media.
Handle complaints and returns in a solution-oriented manner.
Provide guidance on products, services, and processes.
Identify and resolve customer issues quickly and effectively.
Escalate more complex cases to the appropriate department.
Follow up on customer cases and gather valuable feedback.
Actively suggest improvements based on customer needs.
Perform administrative tasks such as documenting customer contacts in our CRM system, updating customer information, and creating reports.

Who are you?

It is a requirement that you are fluent in Norwegian, Finnish, or Danish. Since Swedish is the corporate language, it is also important that you can communicate fluently in Swedish. You have a high school education and experience in customer service, communication, or feedback management. We see that you have experience in customer service and working with improvement work and customer feedback. If you have experience with systems like Salesforce, Dixa, or similar, that is also an advantage but not a requirement. As a person, you are solution-oriented, flexible, and thrive in a fast-paced environment where you can make quick decisions. You have an empathetic ability and are attentive to the customer's needs while being self-driven and responsible. We also value that you are a team player who enjoys collaborating with colleagues and wants to contribute to developing both work methods and customer experience.

Is this your perfect match?

At HSNG, you will have the opportunity to work in a dynamic and developing environment in modern facilities where you can influence and improve our processes and customer experience. Here, we work to create value and long-term relationships through quality customer service and continuously develop in our industry. Our work environment is characterized by openness, collaboration, and a strong desire to deliver the very best.

About Team Effektiv

Effektiv is the innovative and personal company in recruitment, staffing, coaching, matching & interim. The company's sports roots and team spirit shape it; we work in teams in our staffing and recruitment processes, and sponsoring sports clubs is a significant part. We have a sporting attitude towards our consultants and offer fair conditions and collective agreements. We want to provide the best conditions for you who become part of Team Effektiv. This has led to Effektiv being an attractive employer, as evidenced by our consultant surveys and our awards for Recruitment Company of the Year and Career Company of the Year. The company's value words are Happy, Explorative, Long-term, and Dynamic. Together, they form the initials GULD. Effektiv wants to achieve gold with its candidates, consultants, customers, and partners every day.

For this position, you will be employed by Effektiv and leased as a consultant to the client company for a limited period with the chance of extension and further employment directly with the client company.

Warm welcome with your application

Does the position sound interesting? Welcome to apply via effektiv.se. Interviews will be conducted on an ongoing basis. The last application date is April 20, 2025. If you want to know more about the position, please contact Madelene Andersson at madelene.andersson@effektiv.se