Vacant job

Do you want to help our corporate customers with their solutions regarding mobile telephony, mobile and fixed broadband? Then you are our new colleague at Transcom Eskilstuna. We are proud to say that we were named Career Company of the Year for the sixth year in a row in 2025. If you have the same drive as us, we can definitely work wonders together!

What do we offer you

At Transcom, you have the opportunity to develop and grow as an individual. You can build your career in sales, product knowledge, leadership, or coaching. Initially, we offer you a paid introduction program to provide you with the right conditions and tools. We also have a lovely office at Kungsgatan 69 with fantastic colleagues and engaged leaders.

In addition, we offer you:

• Collective agreement and occupational pension
• Wellness allowance
• Employee discount on mobile subscriptions
• Rikskortet, to save money when shopping for groceries in stores or at restaurants
• Development opportunities
• Fixed base salary and the possibility of commission

Your role in customer support:

In this role, you will work with support and sales for our customer Tele2 Företag. We handle incoming calls from Tele2's corporate customers in areas such as mobile telephony, mobile and fixed broadband. We place great importance on providing professional service to all our customers, whether we are troubleshooting, answering billing questions, or guiding a curious buyer to the mobile subscription that suits them best.

In your role, you strive to provide our customers with a first-class customer experience, among other things by ensuring, through a needs analysis, that the customer has the right service tailored to their needs. To ensure the need, we work with personal upselling to give the customer the right knowledge and the right offers. You will have a lot of responsibility, but you will never be left without support thanks to clear routines and a strong team spirit. The pace here is high – but at Transcom, we work together!

• Position: CSR (Customer Service Representative) Transcom
• Working hours: Scheduled working hours, with opening hours weekdays 07:45-18:15. Closed on Saturdays and Sundays.
• Employment rate: 80%
• Collective agreement: Call/Contact Center and Market Research Companies
• Employment form: Permanent employment, probationary period of 6 months
• Start date: May 8, 2025

About you:

If you have read this far, you may already have an idea of who we are looking for. We are looking for someone who is curious, communicative, and has a genuine interest in working with people. You will be the face of our customer Tele2! You are flexible and adaptable while not afraid to present options and alternatives to our customers. Furthermore, you have good patience and are goal-oriented in your work. Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those with the right ambitions. All this in a company that has a lot of fun at work!

In addition, we see that you have the following competencies:

• Fluent Swedish in speech and writing as most of our customers are Swedish-speaking
• Fluent English in speech and writing to communicate with customers outside the Swedish language
• You must be over 18 years old and hold a high school diploma
• If you have previous experience in sales and/or customer service, we consider this an advantage!

The recruitment process

You do not need to send us a CV. After you fill out your application via our website, you will receive an email with tests that are the first step in our selection process. If you pass the tests, we will invite you for an interview. There, we will have the opportunity to tell you more about the position while getting to know you better. Interviews are conducted on an ongoing basis, so submit your application today!

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of over 90 contact centers in 29 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. To our customers and each other. Every day, someone begins their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in their team and society. That’s just how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.