Vacant job

Are you a person who breathes service and wants to take ownership of our customers' incoming inquiries? We offer an exciting opportunity to develop within communication, sales, and customer interaction. Do you want to be a part of us and a fantastic team? Then you are our new colleague!

What do we offer you

At Transcom, you will have the chance to refine your professional skills and grow as an individual alongside the company. We offer career development that allows you to work in roles within sales, product knowledge, leadership, or coaching. Initially, we provide you with a paid introduction program to give you the right conditions and tools. For five consecutive years, we have been named one of Sweden's Career Companies, 90% of our leaders started their journey on the phone, and each year we train almost 30 new leaders.

In addition, you will receive:

• Collective agreement and occupational pension.
• Wellness allowance.
• National card, to save money when shopping for groceries in stores/restaurants.
• Career opportunities in a globally large company.
• Fixed base salary with good bonus opportunities.

Your role in customer support

In your role, you will handle incoming calls from Tele2's private customers. We place great importance on delivering professional service and meeting customer needs. To provide our customers with a first-class experience, we work with needs analysis, which helps us match the right service to the right customer. You will learn more about customer interaction, adapting to the customer, and working with personal sales in the form of upselling!

You will have a lot of responsibility, but you will never be left without support thanks to clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we work together!

• Position: CSR (Customer Service Representative) Transcom
• Working hours: Scheduled working hours, with opening hours weekdays 07:45-19:15. Saturdays 08:45-15:15. Sundays closed
• Training: 100%
• Employment rate: 80%
• Collective agreement: Call/Contact Center and Market Research Companies
• Employment form: Permanent employment, probationary period of 6 months
• Start date: May 5

About you

Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those who show initiative. All this in a company that has a lot of fun at work!

We place the greatest emphasis on you and your personality, but to succeed in the role, we also see the following competencies in you:

• Fluent Swedish in speech and writing as most of our customers are Swedish-speaking
• Fluent English in speech and writing to communicate with customers outside the Swedish language
• Open-minded and willing to learn
• Interested in providing good service and sales to customers
• Work experience from all industries is an advantage but not a requirement
• You must be over 18 years old and hold a high school diploma

If you have previous experience in sales and/or customer service, we consider this an advantage!

The recruitment process

You do not need to send us a CV. After you have filled in your application via our website, you will receive an email with tests that are the first step in our selection process. If you pass the tests, the next step is a phone interview. If your profile matches what we are looking for, we will invite you to an interview. There we will have the opportunity to tell you more about the position while getting to know you better. Interviews are conducted continuously, so submit your application today!

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 29 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. To our customers and each other. Every day, someone starts their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in their team and to society. That’s exactly how we are at Transcom. Here we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.