Customer Service Specialist

Are you a service-oriented person who enjoys communicating with people? Riddermark Bil is now looking for a customer service specialist to manage the switchboard for our after-sales team! As part of the after-sales department, you will be an important link for customers after their purchase, whether it concerns warranty issues, workshop matters, complaints, or general support.

Your Responsibilities:

• Answer incoming calls from customers regarding after-sales issues.
• Ensure that each customer receives the correct assistance by effectively guiding or referring them to the right department.
• Document calls and cases in the system.
• Collaborate with internal departments such as complaints, workshop, and customer service.
• Contribute to improving the customer experience and maintaining a high level of service.

We are looking for someone who:

• Has a professional and friendly attitude in phone communication.
• Is a quick learner, can handle stress, and enjoys working in a fast-paced environment.
• Is structured, meticulous, and focused on service.
• Speaks and writes fluent Swedish; knowledge of English is a plus.
• Has previous experience in customer service, switchboard, or support (preferred but not required).

We offer:

• A varied and social role in a fast-growing company.
• A positive and supportive team with experience and high engagement.
• A modern workplace located in Alvik, Stockholm.
• Opportunities for internal career growth within the organization.
• A workplace where we value service, quality, and customer satisfaction.

Interviews are conducted on an ongoing basis – submit your application today and become a part of Riddermark Bil!

/ Recruitment Team

We currently have about 600 employees distributed across 14 stores, a logistics center, and a head office. Despite our size, we are often described as a smaller family business, where you can influence and help drive our growth in the right direction with more and happier customers. Riddermark Bil is one of Sweden's most expansive companies, the obvious marketplace for used cars. Proudly, we lead the development of sales and disposal of used cars through teamwork, innovation, and responsiveness. With several large facilities in Sweden, we assist individuals and businesses with their car transactions. We build and develop our own IT systems if we believe that there are not sufficiently good ones available, and every day we strive to make everything a little better. Our employees are primarily recruited for their ability to uphold our important values - honesty, responsibility, safety, engagement, and respect - which makes us stronger and is appreciated by our customers.