Vacant job

Are you a Danish-speaking, service-oriented, and technically curious individual who is passionate about creating a first-class customer experience? Do you want to work in a dynamic environment where you can use your problem-solving skills and technical understanding? Then this role might be perfect for you! Here, you will have an opportunity to grow!

As a Customer Success Specialist, you are a key player in ensuring customer satisfaction and technical support. You will handle customer inquiries via phone, email, and chat, resolve technical issues, and work proactively to improve the customer experience. The role requires good technical understanding, strong communication skills, and a genuine interest in helping customers.

Your main responsibilities:

• Provide technical support and guidance to customers.
• Analyze and resolve technical issues, as well as escalate more complex cases.
• Work proactively to improve the customer experience and identify optimization opportunities.
• Collaborate with internal teams to enhance products and services.
• In the long run, the role will also include business trips to Denmark to establish the company's operations there.

To succeed in this role, we believe you:

• Have prior experience in technical support, customer service, or a similar role (preferably within IT, telecom, or SaaS).
• Are solution-oriented and accustomed to handling technical problems in a structured manner.
• Have strong communication skills and can adapt your communication to the customer's needs.
• Are analytical, self-driven, and thrive in a fast-paced environment.
• Have good IT understanding and can quickly familiarize yourself with new systems and technical solutions.
• Fluently speak and write Danish, Swedish, and English.

Meritorious:

• Experience working with support of complex software systems or journal systems.

Our client is an innovative and growing company specializing in technical systems and support solutions. The company offers a dynamic and development-focused work environment where collaboration, innovation, and customer focus are at the center.

• Salary: Fixed monthly salary
• Location: Stockholm – 100% on-site
• Extent: Full-time
• Employment form: Favorable consulting agreement via OIO
• Start: Immediately, considering notice period
• Contact person: Linnéa Hernvall (linnea.hernvall@oio.se)

Selection is ongoing, and the position may be filled before the application deadline.

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment conditions and present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.