Do you want to help shape the future of the pawn industry?

Sefina is now looking for someone who wants to join us on our exciting journey to become the best in Europe for fair and simple pawn loans. We offer our customers sustainable borrowing without the risk of falling into financial trouble, and we see that the demand for our services is increasing in these times. At Sefina, we appraise and loan against watches, jewelry, art, and valuable items every day. Therefore, our store employees hold the title of pawnbroker. We are currently looking for a new full-time colleague for our store on Sankt Eriksgatan in Stockholm.

Why choose Sefina?

As part of our team, you will have the opportunity to make a real difference for our customers while developing in a dynamic and positive work environment. Our core values – collaboration, flexibility, and responsibility – permeate everything we do.

Your responsibilities

As a pawnbroker at Sefina, you will be an important part of our team. Your main responsibilities include appraising and loaning against valuable items (everything from watches to jewelry and art), customer service, sales, and administration. Additionally, you will work on preparing auctions, conducting inventories, reporting, and participating in development projects.

As a pawnbroker, you are Sefina's face to the public and meet a large number of customers daily, both in-store and digitally. You are responsible for ensuring that customers' valuable items are appraised and loaned correctly and stored with the utmost care and security.

At Sefina, we always put the customer first and are aware that our customers may be in sensitive situations. Your ability to handle each interaction with discretion and respect is crucial for a good customer experience. As a pawnbroker, you will help create satisfied customers every day.

We are looking for someone who is

• Customer-focused: You are passionate about helping others and building long-lasting relationships.
• Team-oriented: You thrive in a team and contribute to a positive work environment.
• Flexible: You are adaptable, solution-oriented, and can work varying hours.
• Responsible: You are meticulous, organized, and take responsibility for your tasks.

To work with us, you need to be over 18 years old and have completed your high school education. Since customer service is always a priority, it is important that you have several years of experience working in retail, reception, banking, or similar roles, and are passionate about providing exceptional service. It is a significant advantage if you have experience with cash handling and have worked with the common valuable items found in our stores. However, the most important thing is that you have a strong interest in gold, jewelry, and watches and want to learn more.

To quickly get up to speed, good computer skills, experience with the Office suite, and the ability to learn new things are essential. You have a good understanding of finance and numbers and are fluent in both Swedish and English. It is an advantage if you speak additional languages.

Important information about the role

This is a permanent full-time position starting as soon as possible. The employment begins with a six-month probation period. In this role, you will belong to our store on Sankt Eriksgatan, but work in our other Stockholm stores may occur. Working hours are based on the store's opening hours, and you need to be available to work during the day, evenings, Saturdays, and public holidays. Full-time with us means 38.5 hours per week.

In this role, you will receive a monthly salary that is partially based on your experience and qualifications.

Our recruitment process consists of interviews, tests, reference checks, and a possible background check. We believe it is important for you to have the chance to show who you are during the process while also getting to know us at Sefina.

We offer

We offer you a unique opportunity to develop in a dynamic and positive work environment. With us, you will help shape the future of the pawn industry. As part of our team, you will work with unique items, develop your skills, and contribute to a sustainable future. We offer training and career opportunities, good benefits, and wonderful colleagues.

Are you ready to become part of our team? Submit your application today!