Do you want to work in a communicative role with close contact with corporate customers?

We are looking for you who are a service-oriented team player, dare to take space, and are motivated to come up with your own initiatives and ideas. Welcome to submit your application!

ABOUT THE POSITION

Academic Work is looking for a driven and service-oriented customer service representative on behalf of our client. Our client is a well-known player in the fuel industry with stations around Sweden, whose goal is to become the most CO2-conscious fuel company in the industry with a focus on phasing out fossil fuels. Our client is on an exciting development journey that you will be part of!

You will be part of a wonderful and close-knit team of 5 colleagues handling corporate customers. Together, you will sit in an open landscape with other teams in the Customer Service Department. The office has modern and bright premises located 1 minute from the light rail. You will be offered a solid introduction at the start with a dedicated buddy. In the long run, there are development opportunities for those who show initiative.

You will be offered a varied and developing role where you will have fun at work!

JOB RESPONSIBILITIES

Responsibilities

Handle incoming support cases from corporate customers via phone and email
Handle inquiries regarding invoices, fuel, accounts and cards, error reports, and credit management
Manage card applications in our client's system
Close contact with adjacent teams and departments, including sales, accounts receivable, and credit teams

WE ARE LOOKING FOR YOU WHO

Has completed high school education
Has relevant work experience in service and administration
Has good system and data skills and the ability to quickly familiarize yourself with new systems
Has very good knowledge of Swedish and English, both spoken and written

It is meritorious if you have:

Work experience with card transactions and payment flows
Previous experience in customer service/support with phone and email as work tools
Experience/knowledge in CRM systems, e.g., Salesforce

Knowledge can be acquired through education, experience, or being self-taught.

As a person, you are a quick learner, customer-focused, and aim for high-quality service. You have good collaboration skills, are communicative, and care about the relationships you create. You have grit and dare to show initiative by asking questions. To succeed in the role, you have the following personal qualities:

Open to change
Helpful
Stress tolerant
Responsible
Energetic

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.