Vacant job

About TP-Link

Headquartered in the United States, TP-Link is a key player in the network products and solutions market. Ranked the No.1 supplier of WLAN products, TP-Link distributes its service in more than 170 countries.

TP-Link Nordic has established an office in Sweden since 2013. We’re looking for 2 technical support representatives in Sweden.

Job role and responsibilities:

Daily tasks:

• Help consumers and clients who contact TP-Link Support, record and answer questions, solve their problems.

• Support channels: Phone Calls, Email, Online Chat.

• Answer review questions in public forums.

• Other technical support tasks assigned by GM or Line Manager.

Products:

• Consumer networking, smart home.

• Refer to https://www.tp-link.com/se/.

Knowledge improvement and certification by TP-Link:

• Receive professional training on TP-Link products and troubleshooting skills.

• Attending and passing the TP-Link Certification Test is mandatory.

Desired Skills and Experience:

• You have at least 2 years of experience in technical support in the ICT or consumer electronics industry.

• Basic networking knowledge.

• Strong sense of customer satisfaction.

• Technical background and call center experience is a plus.

We offer:

TP-Link has the No.1 market share in consumer networking and IPC categories. We continue to grow by expanding channel partners and portfolios. In return for your talent and effort, we offer a competitive salary and attractive benefits, which may include, but are not limited to:

• Competitive salary package.

• KPI bonus, monthly assessment and distribution.

• Pleasant, young and international working environment.

• Career opportunities to develop into product or category management teams.

Other information:

• Place of work: hybrid of remote and office.

• Starting date: Q2 2025.

• Language: native Swedish is mandatory, fluent in English, other Nordic languages are a plus.

If you are interested, please send your CV to us.