Vacant job

We are looking for someone who is skilled in communication and always delivers world-class service! Visit Responda Group (https://respondagroup.se/) to learn more about us.

Our Offer With us, you will be part of a joyful and dedicated team that is passionate about world-class customer service. We offer a service-oriented position in a workplace experiencing significant expansion. For the right person, there are excellent development opportunities within our internal career ladder. We value workplace environment issues and well-being, where we see diversity and differences as enriching for the organization. The employment is regulated according to the collective agreement, and we offer our employees wellness benefits.

With us, you truly make a difference for both private individuals and corporate clients due to our focus on a world-class customer experience!

About the Position You will be offered a need-based employment at one of our offices in Sweden. The team consists of 9 other colleagues led by a Team Manager. Your employment will start with an introduction where you will receive the training required to understand your upcoming tasks as well as the various routines and guidelines of the customers. Working hours are scheduled from 07:00-20:00 Monday-Friday and 09:00-18:00 on Saturdays. The start date for the position is according to agreement.

Your Responsibilities Your main tasks will consist of providing good customer service in both Danish and Swedish via phone, email, and chat. The customers are focused in various areas such as technology, e-commerce, lifestyle, and more. With high quality, you will handle customer inquiries and guide them correctly to resolve various issues. Together with your team, you will provide customer service for different clients and products included in your assignment.

You will work in several different systems and occasionally handle a high influx of customer inquiries primarily via phone. In this role, you will be performance monitored by your Team Manager to develop in your role and follow various KPIs.

Your Profile As a person, you enjoy helping people navigate their inquiries and solve various problems. You are happy to assist your colleagues when needed and have a positive attitude. Furthermore, you want to learn more about customer service and develop in the field. To provide the highest possible service, you are adept at managing multiple tasks simultaneously and are attentive to the customer's needs.

Requirements for the Position:

• Fluent in Danish, as the language is used daily in your work
• Fluent in Swedish, as the language is used daily in your work
• Can work varying hours, including days, evenings, and weekends
• High school education
• Good computer skills

Employment Type and Contact We welcome your application as soon as possible, as we apply ongoing selection and the position may be filled before the application deadline.

About Responda Group Responda was founded in 1992 and has aimed to become Sweden's best response and customer service since its inception!You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered promptly and with a high degree of service, quality, and efficiency.

In this process, we have decided not to collaborate with external recruitment or advertising companies and therefore request no contact from any.