We Show the Way When Life Changes

In our work, we encounter both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations when life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest farewell. A last personal goodbye.

A Job Close to Life and Death

As a customer advisor, you build trust and confidence with our customers and are the guide in a time that for many is filled with sorrow and uncertainty. Working with funerals is varied, eventful, and requires a good understanding of people's different needs. You take overall responsibility for planning and adapting the ceremony according to the customer's needs and wishes while always having support from colleagues who are close at hand. Some of the tasks include:

• Meeting relatives and providing advice on planning and conducting the funeral ceremony, including choices of ceremony type, coffins, urns, and other details
• Preparing cost estimates, handling invoicing and payments
• Coordinating and liaising with external suppliers such as florists, churches, and authorities
• Acting as a representative in churches and chapels during ceremonies
• Handling the deceased during pickups, personal farewells, and preparation for the ceremony
• Providing support and practical guidance to relatives throughout the funeral process, from the first meeting to subsequent follow-up.

For our customer area in Gothenburg 1043 with offices in central Gothenburg, Västra Frölunda, Partille, Kungsbacka, and Mölndal, we are looking for a colleague who will be based at our office in Mölndal but will also staff the Kungsbacka office. Within the customer area, we work as a team and help each other, which means you will have the opportunity to work throughout the customer area.

The position is a permanent full-time employment with a start date to be agreed upon. Fonus applies a 6-month probationary period.

What You Bring

• Experience in service and/or sales
• Experience working with a customer focus
• Good administrative skills and familiarity with various business systems as well as the Office suite
• Have a B driver's license, access to your own car, and be comfortable driving larger vehicles
• It is an advantage if you speak multiple languages or have experience in our or related fields
• It is an advantage if you have experience managing social media accounts

Who We Are Looking For

We always focus on the customer's needs and wishes. This means you need to have a strong commitment to the customer, be confident in your skills, and approach people with care and understanding. To handle and create security in difficult situations, you need to be attentive, communicative, and clear. The ability to make business decisions is also an important part of the role.

We always strive to develop and improve, and therefore we believe you are curious about others' perspectives, enjoy changing things for the better, and take your own initiatives for development.

What We Offer

With us, you will have the space to strengthen both your personal and professional development. We invest in skills development and have training programs for new employees and courses for those who want to specialize. Some of our other benefits include:

• Collective agreement including insurance & occupational pension
• Employee discounts
• 4,000 SEK in wellness allowance each year
• Subsidized lunch

How to Apply

The deadline for applications is 2025-03-31, but since we review applications and call for interviews continuously, the position may be filled before this date.

If you want to know more about the role or Fonus, please do not hesitate to contact Anna Norin, Customer Area Manager at anna.norin@fonus.se (mailto:anna.norin@fonus.se).

We look forward to your application!

Fonus – Part of Fonus Economic Association

We are Sweden's most hired funeral agency. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since our start in 1945, we have developed with long-term thinking in two main areas; funerals and law. Fonus operates as an economic association and our common goal is to offer affordable and quality services. Within the Fonus economic association, in addition to Fonus, there are Familjens Jurist, Momento agencies, as well as Farväl and Fondkistan.